Customer Success Consultant

2 weeks ago

Burswood, Australia Anson Management Consulting Full time

We help our clients make a meaningful difference to those less fortunate
- Leverage your customer service skills in an excitingly different environment
- Perform a vitally import function ensuring best possible client experience

**About the Company**:
Nightingale software provides our highly regarded enterprise grade, ERP solution to customers (both for-profit and not-for profit) whose primary services revolve around delivering consumer-directed care. Supported by a dedicated team, the majority of which have been with the product since inception, our employees are driven by the values shared with our customers and are committed to mutually beneficial and long-term partnerships.

As a company we have assisted many organisations and businesses to expand, adapt, develop, and continue to create social value in the community.

Nightingale software has been growing very quickly and our people are our most valuable asset in supporting that growth and our customer’s success.

As an employer of choice, we value our staff’s input and look to engage meaningfully with them to realise our customer’s and our staff’s full potential. We communicate openly, honestly and positively and encourage and reward truth telling and risk taking. We’re collaborative and respectful and promote a healthy work-life balance.

Our Nightingale team is proud to work for our organisation.

**About the Role**:
Our team is growing and require an additional Customer Success Consultant role to be primarily responsible for assisting with implementing customised software with new customers and to help facilitate the introduction of new functionalities for existing customers. The ultimate goal of this role is to ensure the users of our client’s software have the best possible experience and maximise their utility from the system. This is key to enabling them to be more sustainable and to deliver to their aged, disabled or in other ways challenged clients to live better lives.

**About You**:
We are looking for someone who is;
- motivated by delivering positive client outcomes.
- Can empathise with clients.
- Is proactive in creating and implementing solutions to customer problems.
- Is punctual, resourceful and good with time management and
- Most of all, is a great communicator

**Essential Criteria**:

- Strong organizational, communication and problem solving skills.
- Customer first mentality; ability to empathize and build customer loyalty.
- Proven track record of delivery the highest level of customer service
- 2+ years’ experience in a customer-facing role at a SaaS company would be desirable but not essential

**Benefits**:
In return, you will be rewarded with being part of a rapidly growing, dynamic Perth based organisation that is servicing clients across the country. You will be valued and considered a vital part of our growing team and rewarded accordingly.

**Applications and Enquiries**:

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