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Help Desk Support

5 months ago

Bayswater North, Australia Acsess Health Pty Ltd Full time

**About us**:
Since 2004 Acsess Health continues to lead innovative infrastructure and hardware solutions in the Aged care and Retirement Sectors. As a company, we continue to thrive and grow with technology solutions combined with creative teams of people paving the way in smart communities. We are exceptional in delivering PAY TV, TV, Voice, Data, WIFI, IP Nurse Call Systems and enhancing our customers lifestyles through connectivity.

**About you**:
If you are forward-thinking, inclusive and enjoy a team game combined with group success then we would love to hear from you. This is not just a job but a great opportunity for you to grow with us. We are a people company who is looking for a people person. Ideally, you love a new challenge, new technologies and love delivering high quality work - is that you?

**About the role: (You will have some experience and be introduced too)**
- Supporting customers with entry level technical support queries
- Supporting customers with entry level product queries
- You have the ability to clearly communicatee via written and oral English
- Coordinate technicians
- Create Edit and Maintain Service Job Status within your team
- Fault finding, troubleshooting and diagnosing technical issues over the telephone
- Excellent data entry accuracy
- Ability to work as part of a team and also on autonomous tasks

**You bring**:

- Current Australian Drivers Licence - no public transport available
- Strong customer service skills and an ability to collaborate with a variety of different colleagues internally and externally
- Fault finding and troubleshooting experience (or be a logical thinker)
- Strong interpersonal and communications skills
- Ability to work independently on challenging problems
- Understanding of Streaming Services such as KAYO, FOXTEL, NETFLIX etc
- Knowledge and experience in connecting devices such as phones, ipads etc to WiFi Networks
- Reliable, Punctual and a bright bubbly ready for work attitude

**We offer**:

- Great job security
- Continuous learning and development opportunities
- Vibrant enjoyable environment
- All entitlements
- Opportunities to those who are quick learners

**Job Types**: Full-time, Permanent

**Salary**: $55,000.00 per year

**Benefits**:

- Professional development assistance

Schedule:

- Monday to Friday

Supplemental pay types:

- Annual bonus
- Christmas bonus
- Overtime pay

COVID-19 considerations:
All staff are vaccinated and work in government guideline safe working distances. Masks are required when not eating or drinking.

**Experience**:

- Customer Service Technology: 2 years (required)

**Language**:

- English (required)

Licence/Certification:

- Drivers License (required)

Work Location: In person

Expected Start Date: 15/11/2021