Guest Experience All Rounder

5 months ago


Surfers Paradise, Australia Accor Full time

Company Description

Novotel Surfers Paradise features 408 well-appointed rooms, located in the heart of iconic Surfers Paradise and our beautiful beaches. Featuring a variety of dining options including: The Restaurant, Blvd Café and Bar, Pool bar, in-room dining, 6 x conference rooms, off-site catering, pool, spa, tennis court and gym.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor.


Do what you love, care for the world, dare to challenge the status quo

#BELIMITLESS #WorkYourWay #WeAreHeartists #AccorCareersPacific


Job Description

We are looking for highly motivated experienced individuals to join our team and create unforgettable guest experience, we are offering casual positions, we are looking for someone with unrestricted availability. If you are an experienced friendly Front Office professional with Opera Cloud experience and looking for an opportunity to take your passion and knowledge to the next level, we would like to hear from you.

Casual position, working on a rotation roster.

Key responsibilities include but not limited to:

Always lending a helping hand with a smile, ensure that our guests feel Welcome as soon as they arrive. You are able to mult-task, assist as a porter, on reception or in reservations as required. Provide quality service to guests by responding to their requests promptly, efficiently and courteously during throughout their stay. Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis. Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality/privacy. Handling all calls promptly and professionally, greeting all callers according to Novotel Surfers Paradise policy. Opportunity to develop your talent and grow within your property and across the world
Qualifications

To be successful in this role you should demonstrate:

Strong communication skills. Passion for customer service. Excellent grooming and presentation standards. Strong team player with a “can-do” attitude. Ability to maintain composure under pressure and prioritize tasks accordingly. Previous experience in a 200+ room Hotel. 6mths + experience in front office reception. Opera cloud experience is looked highly upon Must have current Australian work rights.
Additional Information

What we can offer you:

Social events Accor discounts on accommodation worldwide Discounted meals and beverages Reward programs Refer a friend incentives Discounted onsite parking Opportunities to develop your skills and career

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.



  • Surfers Paradise, Australia AccorHotel Full time

    Company Description Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...


  • Surfers Paradise, Australia AccorHotel Full time

    **Company Description** Novotel Surfers Paradise** features 408 well-appointed rooms, located in the heart of iconic Surfers Paradise and our beautiful beaches. Featuring a variety of dining options including: The Restaurant, Blvd Café and Bar, Pool bar, in-room dining, 6 x conference rooms, off-site catering, pool, spa, tennis court and gym. Why work for...


  • Surfers Paradise, Australia Accor Full time

    Company DescriptionNovotel Surfers Paradise features 408 well-appointed rooms, located in the heart of iconic Surfers Paradise and our beautiful beaches.  Featuring a variety of dining options including: The Restaurant, Blvd Café and Bar, Pool bar, in-room dining, 6 x conference rooms, off-site catering, pool, spa, tennis court and gym.Why work for...


  • Surfers Paradise, Queensland, Australia Accor Full time

    Accor Surfers Paradise Housekeeping OpportunityWe are seeking a detail-oriented and enthusiastic Housekeeping All Rounder to join our team at Accor Surfers Paradise, providing exceptional customer experiences through the cleanliness of our rooms and public areas.About UsThe Novotel brand is part of the Accor Group, offering a worldwide network of hospitality...


  • Surfers Paradise, Australia AccorHotel Full time

    **Company Description** About Novotel Surfers Paradise** Novotel Surfers Paradise is located in the heart of Surfers Paradise, with excellent shopping, entertainment & nightlife areas all close by. The hotel features 408 well-appointed rooms, along with a variety of dining options including: The Restaurant, Blvd Cafe and Bar, pool bar and in-room dining. We...

  • Café All Rounder

    2 days ago


    Surfers Paradise, Australia The Coffee Club Full time

    The Coffee Club is renown for Good Food, Great Service and Excellent Coffee. We are have opportunities for the following positions: - **The Coffee Club Surfers Paradise**All Rounder We have a great position available for experienced All rounder for 10 - 20 hours at our Surfers Paradise Café with the opportunity for advancement. Successful applicants...


  • Surfers Paradise, Australia Accor Full time

    Company DescriptionAbout Novotel Surfers Paradise…Novotel Surfers Paradise is located in the heart of Surfers Paradise, with excellent shopping, entertainment & nightlife areas all close by. The hotel features 408 well-appointed rooms, along with a variety of dining options including: The Restaurant, Blvd Cafe and Bar, pool bar and in-room dining.  We...


  • Surfers Paradise, Australia Accor Apartments & Realty Full time

    Mantra on View conveniently located in the heart of Surfers Paradise and a short walk from the light rail here you will find a range of hotel and suite style accommodation with hinterland and ocean views. One of the largest Accor properties on the Gold Coast offering a range of conferencing spaces, NOSH Pan Asian restaurant, bar, pool and spa, Mantra on View...


  • Surfers Paradise, Australia Accor Apartments & Realty Full time

    Mantra on View conveniently located in the heart of Surfers Paradise and a short walk from the light rail here you will find a range of hotel and suite style accommodation with hinterland and ocean views. One of the largest Accor properties on the Gold Coast offering a range of conferencing spaces, NOSH Pan Asian restaurant, bar, pool and spa, Mantra on View...

  • Barista/all Rounder

    2 months ago


    Surfers Paradise, Australia Castaway Coffee Bar Full time

    We are looking for an enthusiastic and experienced Barista / Cafe All-Rounder to join our dynamic beachfront cafe team. In this high-paced environment, you’ll be responsible for crafting quality coffee, delivering exceptional customer service, and assisting in various aspects of cafe operations. If you thrive in a fast-paced setting, have a passion for...


  • Surfers Paradise, Australia Marriott International, Inc Full time

    **Job Number** 24158861 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Grand Mirage Resort Gold Coast, 71 Sea World Drive, Main Beach, Gold Coast, Queensland, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a...


  • Surfers Paradise, Australia Marriott International, Inc Full time

    **Additional Information** **Job Number**24185504 **Job Category**Rooms & Guest Services Operations **Location**Sheraton Grand Mirage Resort Gold Coast, 71 Sea World Drive, Main Beach, Gold Coast, Queensland, Australia, 4217 **Schedule**Part Time **Located Remotely?**N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth...


  • Surfers Paradise, Australia Paradise Isles Full time

    Paradise Isles is a premier holiday resort known for its exceptional service and stunning surroundings. We manage holiday units and provide comprehensive caretaking services to ensure our guests have an unforgettable experience. **Key Responsibilities**: - Greet and welcome guests in a professional and friendly manner - Handle guest inquiries and provide...

  • Guest Experience Host

    2 months ago


    Surfers Paradise, Queensland, Australia Travel + Leisure Co. Full time

    Delivering Exceptional Guest ExperiencesAt Travel + Leisure Co., we're passionate about creating unforgettable vacation experiences for our guests. As a Guest Experience Host, you'll play a vital role in ensuring our guests feel welcome and supported throughout their stay.Your Key ResponsibilitiesProvide exceptional customer service to guests, responding to...


  • Surfers Paradise, Queensland, Australia Marriott Full time

    About Marriott InternationalWe are the world's leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed.JW Marriott is part of our luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. We believe our associates...


  • Surfers Paradise, Australia AccorHotel Full time

    **Company Description** About Novotel Surfers Paradise** Novotel Surfers Paradise is located in the heart of Surfers Paradise, with excellent shopping, entertainment & nightlife areas all close by. The hotel features 408 well-appointed rooms, along with a variety of dining options including: The Restaurant, Blvd Cafe and Bar, pool bar and in-room dining. We...

  • Guest Experience Host

    6 months ago


    Surfers Paradise, Australia Wyndham Destinations Full time

    **We Put the World on Vacation**: At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our vacation ownership brands, Club Wyndham, Worldmark, Margaritaville Vacation Club, and Shell Vacations Club, include more than 245 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every...

  • Guest Experience

    7 months ago


    Surfers Paradise, Australia AccorHotel Full time

    **Company Description** About Novotel Surfers Paradise** Novotel Surfers Paradise is located in the heart of Surfers Paradise, with excellent shopping, entertainment & nightlife areas all close by. The hotel features 408 well-appointed rooms, along with a variety of dining options including: The Restaurant, Blvd Cafe and Bar, pool bar and in-room dining. We...


  • Surfers Paradise, Australia AccorHotel Full time

    Job DescriptionWhat you’ll be doing:Working across our F&B outlets and events, including Blvd Café and Bar, amenities, in-room dining, Pool bar and conferencing and events.  Personally connecting, laughing and creating a sense of belonging for our guests.The ideal candidate will be confident, reliable, engaging and ensure that our guests receive EPIC...

  • Experience Host

    4 weeks ago


    Surfers Paradise, Queensland, Australia Travel + Leisure Co. Full time

    Deliver Memorable Guest ExperiencesWe are seeking a highly motivated and enthusiastic Guest Experience Host to join our team at Surfers Paradise resort, located on the picturesque Gold Coast. As a key member of our hospitality team, you will play a crucial role in delivering exceptional guest experiences that exceed expectations.Job Summary:This is an...