Guest Experience Expert

3 weeks ago

Surfers Paradise, Australia Marriott International, Inc Full time

**Job Number** 24053042

**Job Category** Rooms & Guest Services Operations

**Location** Sheraton Grand Mirage Resort Gold Coast, 71 Sea World Drive, Main Beach, Gold Coast, Queensland, Australia VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

**The Company**

Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. Offering the most powerful portfolio in the industry, with 30 brands and 8,000 properties across 130 countries, the opportunities are global.

**The Location**

Surrounded by lush tropical gardens and sparkling blue lagoons, Sheraton Grand Mirage Resort, Gold Coast comprises of 295 guest rooms plus villa’s, four award winning restaurants and bars, all in an absolute beachfront environment.

**The Department**

If you have a 5-star attitude towards service and enjoy working in a fast-paced hospitality environment, this is the job for you

To assist us in maintaining our reputation for outstanding customer service, we are currently seeking an experienced Mirage Ambassador who would be passionate in delivering exceptional customer service to our VIP guests.

**The Role**
- Reporting to the Hotel Manager, you will be the first point of contact for guests checking into the resort in or needing information.
- You will leave a strong first and last impression for all Hotel Guests ensuring their stay is seamless.
- You will work with other departments to ensure a superior guest experience.
- You will curate unique, memorable and personalized experiences for our guests.
- You will establish and maintain an attentive, friendly, courteous, and efficient hospitality approach as a first point of contact.
- You will be passionate about connecting with guests, being charismatic and enthusiastic about creating a memorable and welcoming atmosphere for customers, striving to provide personalized and attentive service that exceeds guests’ expectations.
- In this hands-on role, you will have outstanding guest relations, the ability to think on your feet and be innovative and creative.

**The Requirements**
- Previous experience in a similar role, preferably within a luxury hotel environment.
- Demonstrated ability to resolve problems and conflict and work efficiently under pressure.
- A genuine passion for guest service and be inspired by creating memorable experiences.
- Maintain knowledge of hotel products and services at various times of the year.
- Be innovative and creative for those guests celebrating special occasions by maintaining a contact point to assist them during their stay.
- Exceptional communication and interpersonal skills that allow you to easily build strong rapports with guests and colleagues.
- An energetic approach to time management and managing competing priorities.
- Be solutions focused with a confident and proactive approach to conflict resolutions.
- The ability to remain calm under pressure and when responding to emergency situations.
- The flexibility to work a rotating roster, including weekends, public holidays and occasional overnight shifts.
- Experience with Opera PMS would be advantageous.

**The Benefits**

As an Associate of Marriott International you will have access to a range of exceptional benefits, including generous accommodation discounts worldwide, discounted duty meals access to world class training programs and strategic career development opportunities.

Working for Sheraton is so much more than just a job, it’s a lifestyle.

Be your best. Start your career at Sheraton, where you don’t just work - you belong.
- Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws._
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your p

  • Guest Experience

    3 weeks ago

    Surfers Paradise, Australia AccorHotels Full time

    Company Description About Novotel Surfers Paradise Novotel Surfers Paradise is located in the heart of Surfers Paradise, with excellent shopping, entertainment & nightlife areas all close by. The hotel features 408 well-appointed rooms, along with a variety of dining options including: The Restaurant, Blvd Cafe and Bar, pool bar and in-room dining. We...

  • Guest Experience

    2 weeks ago

    Surfers Paradise, Queensland, Australia AccorHotel Full time

    Company Description About Novotel Surfers Paradise**Novotel Surfers Paradise is located in the heart of Surfers Paradise, with excellent shopping, entertainment & nightlife areas all close by. The hotel features 408 well-appointed rooms, along with a variety of dining options including: The Restaurant, Blvd Cafe and Bar, pool bar and in-room dining. We offer...

  • Guest Experience

    3 weeks ago

    Surfers Paradise, Queensland, Australia AccorHotels Full time

    Company DescriptionAbout Novotel Surfers ParadiseNovotel Surfers Paradise is located in the heart of Surfers Paradise, with excellent shopping, entertainment & nightlife areas all close by. The hotel features 408 well-appointed rooms, along with a variety of dining options including: The Restaurant, Blvd Cafe and Bar, pool bar and in-room dining. We offer a...

  • Guest Experience Host

    3 weeks ago

    Surfers Paradise, Australia Wyndham Destinations Full time

    **We Put the World on Vacation**: At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our vacation ownership brands, Club Wyndham, Worldmark, Margaritaville Vacation Club, and Shell Vacations Club, include more than 245 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every...

  • Guest Experience Host

    2 weeks ago

    Surfers Paradise, Queensland, Australia Wyndham Destinations Full time

    We Put the World on Vacation: At Travel + Leisure Co, our mission is simple:to put the world on vacation. Our vacation ownership brands, Club Wyndham, Worldmark, Margaritaville Vacation Club, and Shell Vacations Club, include more than 245 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every day is a...

  • Guest Experience Host

    2 weeks ago

    Surfers Paradise, Queensland, Australia Travel + Leisure Co. Full time

    We Put the World on VacationAt Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more than 270...

  • Guest Experience

    1 month ago

    Surfers Paradise, Australia AccorHotel Full time

    **Company Description** About Novotel Surfers Paradise** Novotel Surfers Paradise is located in the heart of Surfers Paradise, with excellent shopping, entertainment & nightlife areas all close by. The hotel features 408 well-appointed rooms, along with a variety of dining options including: The Restaurant, Blvd Cafe and Bar, pool bar and in-room dining. We...

  • Guest Experience Host

    1 week ago

    Surfers Paradise, Australia Wyndham Destinations Full time

    **We Put the World on Vacation**: At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our vacation ownership brands, Club Wyndham, Worldmark, Margaritaville Vacation Club, and Shell Vacations Club, include more than 245 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every...

  • Guest Experience Host

    3 weeks ago

    Surfers Paradise, Australia Wyndham Destinations Full time

    **We Put the World on Vacation**: At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our vacation ownership brands, Club Wyndham, Worldmark, Margaritaville Vacation Club, and Shell Vacations Club, include more than 245 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every...

  • Guest Experience All Rounder

    3 weeks ago

    Surfers Paradise, Australia AccorHotel Full time

    Company Description Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Guest Experience All Rounder

    4 weeks ago

    Surfers Paradise, Australia AccorHotel Full time

    **Company Description** Novotel Surfers Paradise** features 408 well-appointed rooms, located in the heart of iconic Surfers Paradise and our beautiful beaches. Featuring a variety of dining options including: The Restaurant, Blvd Café and Bar, Pool bar, in-room dining, 6 x conference rooms, off-site catering, pool, spa, tennis court and gym. Why work for...

  • Guest Experience Host

    3 weeks ago

    Surfers Paradise, Australia Wyndham Destinations Full time

    **We Put the World on Vacation**: At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our vacation ownership brands, Club Wyndham, Worldmark, Margaritaville Vacation Club, and Shell Vacations Club, include more than 245 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every...

  • Guest Experience All Rounder

    2 weeks ago

    Surfers Paradise, Queensland, Australia Accor Full time

    Company Description Novotel Surfers Paradise features 408 well-appointed rooms, located in the heart of iconic Surfers Paradise and our beautiful beaches. Featuring a variety of dining options including: The Restaurant, Blvd Café and Bar, Pool bar, in-room dining, 6 x conference rooms, off-site catering, pool, spa, tennis court and gym. Why work for...

  • Guest Experience All Rounder

    3 weeks ago

    Surfers Paradise, Queensland, Australia AccorHotel Full time

    Company Description Novotel Surfers Paradise** features 408 well-appointed rooms, located in the heart of iconic Surfers Paradise and our beautiful beaches.Featuring a variety of dining options including: The Restaurant, Blvd Café and Bar, Pool bar, in-room dining, 6 x conference rooms, off-site catering, pool, spa, tennis court and gym.Why work for...

  • Guest Experience All Rounder

    4 weeks ago

    Surfers Paradise, Australia Accor Full time

    Company Description Novotel Surfers Paradise features 408 well-appointed rooms, located in the heart of iconic Surfers Paradise and our beautiful beaches. Featuring a variety of dining options including: The Restaurant, Blvd Café and Bar, Pool bar, in-room dining, 6 x conference rooms, off-site catering, pool, spa, tennis court and gym. Why work for...

  • Guest Experience All Rounder

    3 weeks ago

    Surfers Paradise, Queensland, Australia Novotel Surfers Paradise Full time

    Company DescriptionWhy work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless...

  • Guest Experience All Rounder

    4 weeks ago

    Surfers Paradise, Australia Accor Full time

    Company DescriptionNovotel Surfers Paradise features 408 well-appointed rooms, located in the heart of iconic Surfers Paradise and our beautiful beaches.  Featuring a variety of dining options including: The Restaurant, Blvd Café and Bar, Pool bar, in-room dining, 6 x conference rooms, off-site catering, pool, spa, tennis court and gym.Why work for...

  • Guest Experience Host

    2 weeks ago

    Surfers Paradise, Queensland, Australia Wyndham Destinations Full time

    We Put the World on Vacation: At Travel + Leisure Co, our mission is simple:to put the world on vacation. Our vacation ownership brands, Club Wyndham, Worldmark, Margaritaville Vacation Club, and Shell Vacations Club, include more than 245 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every day is a...

  • F&b and Event Service Expert

    4 weeks ago

    Surfers Paradise, Australia Marriott International, Inc Full time

    **Job Number** 24099284 **Job Category** Food and Beverage & Culinary **Location** Sheraton Grand Mirage Resort Gold Coast, 71 Sea World Drive, Main Beach, Gold Coast, Queensland, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management ** - F&B and Event Service Expert** Our jobs...

  • Guest Experience Host

    4 weeks ago

    Surfers Paradise, Australia Wyndham Destinations Full time

    **We Put the World on Vacation**: At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more than...