Desktop Support Officer
4 months ago
We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
**IT Skills and Experience**
- 2+ years of Experience in Level 2/3 desktop support.
- Windows 10 or 11 Admin troubleshooting experience of Intune, cloud, and thick build machines
- Keep up with the Windows App and Update release information
- Support MS Teams issues including video, audio, performance
- Troubleshoot / find root cause for general performance issues
- Troubleshoot laptop hardware issues such as monitor, mouse, headset, phones
- Office license management or troubleshooting
- Keep up with release information for MS Office and security updates
- Collaborate with MS Outlook app owner when required to find root cause for Outlook issues
- Knowledge of Active directory and Group policies. PowerShell scripting knowledge is must.
- Ability to co-ordinate with various technical groups and can fix issues remotely for the users.
- Good Client management and communication skills.
- Good Knowledge on browser support and management of Chrome and Edge via GPO.
- Good Understanding of ITIL concept & ticketing tool.
- Accurately document all work performed through ticketing system including details.
**Personal Attributes**:
- Excellent End-user computing skills.
- Good knowledge of Infrastructure support.
- Strong analytical and problem-solving capabilities
- Well organized and extremely detail-oriented
- Strong customer service ethic and great communication skills, both oral and written
- Passionate about delivering quality no matter what you are doing
- Can work both independently and in a collaborative team-oriented environment
- A self-starter, motivated to push the limits and think outside of the box
- Fondness for solutions that are simple, elegant, and effective
- Ability to work with and maintain confidential information
In-depth knowledge of:
- Windows OS (e.g. XP, Vista, Windows 7, 10)
- PC\Laptop hardware
- PC\Laptop peripherals, including printers
- Mobile devices
Basic knowledge of:
- Active Directory
- Exchange
- Apple OS
- SCCM
**IT Qualifications**
At least two of the following:
- PC\Laptop OEM Maintenance Certification
- CompTIA A+ Certification
- Microsoft Certified IT Professional (MCITP) certification in the desktop area
- Microsoft Office Specialist (MOS) Certification
**Experience in a similar role**
- 2+ years of relevant experience.
**What next?
-
Desktop Support Officer
4 months ago
Perth, Australia Georgiou Full timeAs a result of Georgiou’s significant growth, we are seeking a talented, motivated and disciplined Desktop Support Officer to join our Team. Georgiou is a leading national building and civil engineering company and we pride ourselves on being 'the best people to work with'. At Georgiou, we create a workplace where people excel and invest in our people...
-
Desktop Support Officer
5 months ago
Perth, Australia Axiom Technologies Full timeWe are looking for the capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organisations desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. **IT Skills and Experience** - Desired Experience: - Computer...
-
Desktop Support Officer
5 months ago
Perth, Australia Axiom Technologies Full timeAxiom Technologies is an Australia-based entity with a history of providing Managed IT solutions to medium to large-scale enterprises globally. Please visit our website for more information about what we do at We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call...
-
Desktop Support
5 months ago
Perth, Australia Robert Half Full timeDesktop Support Engineer required for a 6-month engagement providing internal support to End-Users. - **_Maintain core IT infrastructure and provide support._**: - **_ Industry leader, large internal environment._**: - **_ Competitive compensation, parking on-site._** We are currently seeking a highly motivated and customer-focused Desktop Support Officer...
-
Desktop Support
4 months ago
Perth, Australia Total IT Global Full timeProvide 1st line IT support to end-users with their computing devices like desktop, laptop, mobile, printers, basic network devices and other IT peripherals, which includes testing, identifying, repairing, resolving, and documenting end user technical issues without violating the hardware warranty or security compliance requirement - Reimaging computers/hard...
-
Desktop Support
4 months ago
Perth, Australia Total IT Global Full timeMain Responsibilities include: - Provide 1st line IT support to end-users with their computing devices like desktop, laptop, mobile, printers, basic network devices and other IT peripherals, which includes testing, identifying, repairing, resolving, and documenting end user technical issues without violating the hardware warranty or security compliance...
-
Desktop Support Specialist
4 weeks ago
Perth, Western Australia RAC of WA Full timeAbout the RoleWe are seeking a highly skilled Desktop Support Analyst to join our team at RAC WA. As a key member of our IT department, you will be responsible for providing exceptional technical support to our internal customers, ensuring the smooth operation of our desktop infrastructure, and contributing to the development and implementation of new...
-
Desktop Support Specialist
1 month ago
Perth, Western Australia RAC of WA Full timeAbout the RoleWe are seeking a highly skilled Desktop Support Analyst to join our team at RAC WA. As a key member of our IT department, you will be responsible for providing exceptional technical support to our internal customers, ensuring the smooth operation of our desktop infrastructure, and contributing to the development and implementation of new...
-
Desktop Support Specialist
4 weeks ago
Perth, Western Australia RAC WA Full timeDesktop Support Analyst Job DescriptionAs a Desktop Support Analyst at RAC WA, you will be responsible for providing first and second-level IT support to internal customers. This role involves site visits to various locations, including the Joondalup Call Centre, Auto Services, and Member Centre sites. You will be supporting all RAC internal customers...
-
Desktop Support Officer
5 months ago
Perth, Australia Georgiou Full time**Desktop Support Analyst** Due to continued growth across Australia, Georgiou is seeking an experienced Desktop Support Analyst to join our IT Team. For 45 years, Georgiou has grown to be a leading national building and civil engineering company and we pride ourselves on being 'the best people to work with'. The thing about aiming to be the best people to...
-
Desktop Support Specialist
2 weeks ago
Perth, Western Australia RAC of WA Full timeAbout the RoleWe are seeking a highly skilled Desktop Support Analyst to join our team at RAC WA. As a key member of our IT department, you will be responsible for providing first and second-level technical support to our internal customers.Key ResponsibilitiesProviding technical support to internal customers through our Desktop Support systemDeveloping and...
-
Desktop Support Specialist
1 month ago
Perth, Western Australia RAC of WA Full timeAbout the RoleWe are seeking a highly skilled Desktop Support Analyst to join our team at RAC WA. As a key member of our IT department, you will be responsible for providing exceptional technical support to our internal customers, ensuring the smooth operation of our desktop infrastructure, and contributing to the development and implementation of new...
-
Desktop Support Specialist
2 months ago
Perth, Western Australia RAC of WA Full timeAbout the RoleWe are seeking a highly skilled Desktop Support Analyst to join our team at RAC WA. As a key member of our IT department, you will be responsible for providing exceptional technical support to our internal customers, ensuring the smooth operation of our desktop infrastructure, and contributing to the development of our Managed Operating...
-
Desktop Support Specialist
1 month ago
Perth, Western Australia RAC WA Full timeJob Title: Desktop Support AnalystAs a Desktop Support Analyst at RAC WA, you will be responsible for providing first and second-level IT support to internal customers. This role involves site visits to various locations, including the Joondalup Call Centre, Auto Services, and Member Centre sites. You will be supporting all RAC internal customers associated...
-
Desktop Support Analyst
4 months ago
Perth, Australia Corrs Chambers Westgarth Full time492697 Perth Technology Full time VIEW FAVOURITES Join Corrs Chambers Westgarth, Australia's leading independent law firm. An opportunity now exists for a talented Desktop Support Analyst to join our national Technology team, based in our Perth office. The Desktop Support Analyst will help meet the firm's goals and objectives through the efficient...
-
Desktop Support Analyst
1 month ago
Perth, Western Australia RAC of WA Full timeAbout the RoleRAC of WA is seeking a skilled Desktop Support Analyst to join our team. As a key member of our IT department, you will be responsible for providing technical support to our internal customers, ensuring the smooth operation of our desktop infrastructure, and contributing to the development and implementation of new technologies.Key...
-
Desktop Support Specialist
1 month ago
Perth, Western Australia RAC WA Full timeDesktop Support AnalystAs a Desktop Support Analyst at RAC WA, you will be responsible for providing first and second-level IT support to internal customers. This role involves site visits to various locations, including the Joondalup Call Centre, Auto Services, and Member Centre sites. You will be supporting all RAC internal customers associated with...
-
Desktop Support Specialist
3 weeks ago
Perth, Western Australia RAC WA Full timeDesktop Support Analyst Job DescriptionAs a Desktop Support Analyst at RAC WA, you will be responsible for providing first and second-level IT support to internal customers. This role involves site visits to various locations, including the Joondalup Call Centre, Auto Services, and Member Centre sites. You will be supporting all RAC internal customers...
-
Desktop Support Specialist
2 weeks ago
Perth, Western Australia RAC WA Full timeDesktop Support Role at RAC WAAs a Desktop Support Specialist at RAC WA, you will be responsible for providing first and second-level IT support to internal customers. This role involves site visits to various locations, including the Joondalup Call Centre, Auto Services, and Member Centre sites. You will be working with cutting-edge technologies and...
-
Desktop Support
5 months ago
Perth, Australia Peoplebank Full timeLocation: - Perth- Job Type: - Contract- Posted: - about 1 hour ago- Contact: - Maria Hecto- Discipline: - General IT - Reference: - 255162**Desktop Support - FIFO** - Initial 4-6 months contracts with Mining clients - Previous FIFO experience is a must - 7/7 roster or flexible roster options available **About the Role**: We have multiple Desktop Support...