Desktop Support Officer

5 months ago

Perth, Australia Georgiou Full time

**Desktop Support Analyst**

Due to continued growth across Australia, Georgiou is seeking an experienced Desktop Support Analyst to join our IT Team.

For 45 years, Georgiou has grown to be a leading national building and civil engineering company and we pride ourselves on being 'the best people to work with'. The thing about aiming to be the best people to work with is that we get to work on some of the biggest projects across Western Australia, Queensland and New South Wales.

We support sustainability and we are committed to positively influencing environmental, economic and social outcomes within our operations.

We continue to build a diverse workplace where people from all walks of life excel and we are committed to investing in our people through all aspects of their lives. We believe in collaboration and sharing experience and knowledge to ensure continued learning and development. Together we will define your continuous professional development and career progression.

You will be trusted and take ownership of the below key duties:
Triaging, assist and resolve staff service desk requests in a timely manner via Manage Engine
Assist with employee training, onboarding and conferencing and audio-visual hardware support
Perform asset management and maintenance, configuration and deployment of hardware (including mobile devices) in respective region.
Providing reliable on-site IT presence in our WA business units and liaise with software vendors to resolve support requirements.
Apart from providing exceptional daily IT support, you will have the opportunity to also lead on deployments and project work as well as upskill and being exposed to all areas of IT support.

**What you’re good at**:
Aside from having demonstrated experience in similar desktop support roles, preferably with management software in a corporate environment, you are skilled in performing troubleshooting tasks, customer support ,software implementation and have in-depth knowledge of desktop hardware and core networking principles (TCP/IP, routing, DHCP, DNS etc.)
Experience with Active Directory & Microsoft Exchange required
Experience in using ITIL complaint call logging tools
Experience with Microsoft Windows Server 2012 and above preferred
University Degree or equivalent Certifications in IT are highly desirable
To thrive in our team environment, you are a great team player and a problem solver with great time management skills who can cultivate collaborative relationships with stakeholders and exceed expectations.

**Why Georgiou?**
Competitive salary package
Paid parental leave and flexible work arrangements available
Growing business with exciting career development opportunities
Family-owned business with family driven values
The opportunity to work with a diverse and engaged group of people.

Georgiou is a proud equal opportunity employer.

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