Telematics Team Lead

4 weeks ago

Brisbane, Australia Centurion Full time

**About us**:
Centurion is one of Australia’s largest independently owned and operated logistics (3PL) and transport companies. Based in Perth, Western Australia but operating across Australia, we have significant mobile, land and infrastructure assets nationwide, including 36 distribution centres and a fleet of more than 2,000 vehicles. This ensures Centurion provides flexible and reliable supply chain solutions for all our customers. Centurion is a values driven organisation operating with the vision of being the leading logistics partner for stakeholders in the commodity rich communities of Australia.

**Culture and Benefits**
- Permanent full time position based in our well-established Spring Hill Office
- Attractive team benefits, stability, and exciting national growth opportunities
- Car, health, and home insurance discounts to be enjoyed
- Fast growing organisation, excellent training, progression, and support

**Tasks & Responsibilities**
- Supervise the activities and performance of the Nexus Centre throughout shifts, guaranteeing efficient service delivery across all aspects of the business.
- Monitor resources and demand, proactively identifying, managing, and escalating potential challenges or risks before they escalate into issues.
- Lead and develop a team of Nexus Centre Officers, fostering individual growth and skill development as needed.
- Maintain adequate coverage of Nexus Centre Officers on a daily basis, including fulfilling Wellness Centre Officer duties during leave or absenteeism as necessary.
- Promptly escalate critical issues to the Line Manager while identifying and mitigating risks to minimize operational disruptions.
- Ensure team compliance with all service level requirements, consistently meeting and exceeding established standards.
- Continuously assess and implement improvements to processes, procedures, and technology to enhance operational efficiency and service quality.

**Skills & Experience**
- Demonstrate strong customer service skills, ensuring all interactions meet or exceed customer expectations.
- Exhibit excellent critical thinking and problem-solving abilities to effectively address challenges and find optimal solutions.
- Utilize highly developed negotiation skills to achieve mutually beneficial outcomes in various situations.
- Communicate effectively through both written and verbal channels, maintaining clarity and professionalism in all communications.
- Possess advanced computer/system skills to proficiently navigate and utilize relevant software and tools.
- Display excellent time management skills, effectively prioritizing tasks and meeting deadlines consistently.
- Collaborate effectively within a team environment, fostering positive relationships and effectively liaising with internal and external stakeholders.
- Leverage previous experience in customer service-based roles to enhance service delivery and customer satisfaction.

**Why Centurion?**

Centurion is an Australian company in its fifth decade of operation, with a history of involvement in many modern infrastructure projects.

Centurion offers a broad range of logistics services including full end-to-end solutions, lead logistics and off-site receipting for the energy and resource sectors, general freight, warehousing, refrigerated services, retail distribution, logistics support, over-dimensional transport, heavy haulage, specialised projects and time critical services.

**Ready to take on a new challenge?

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