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Front Desk Attendant

4 weeks ago

Newcastle, Australia Crystalbrook Collection Full time

You love connecting with the guests and always leave them wanting more
- Industry growth, development and training opportunities - set up your Career
- Great benefits and group wide discounts - 50% off Food & Beverage

**Kingsley, **has transformed Newcastle’s former Council Administration Centre into an elegant and sophisticated 130-room five-star hotel with a signature rooftop bar and restaurant, lobby bar and café, and two private meeting venues. With the City Hall Civic Theatre, Newcastle Art Gallery and War Memorial moments away, Kingsley is culturally connected, celebrating what has been and what is to come.

**the Role**
- Anticipating and attending to guest queries.
- Checking guests in and out with efficiency, friendliness and flair.
- Processing daily guest transactions and accounts accurately and efficiently.
- Collaborating with other departments, to ensure that the Hotel’s rooms are properly prepared for arriving guests.
- Happily working to busy rosters that range across 7am - 11pm over a 7-day roster.

**Your Talents**
- Previous guest service experience (hotel experience an advantage)
- A logical, common sense approach to resolving concerns.
- An empathic ability to anticipate our guests' needs.
- Having a manual driver’s licence.
- Familiar with Newcastle and the wider Hunter region.
- Demonstrated 'can-do' approach to your duties.

**The benefits of working for us**
We will encourage you will thrive in a supportive environment whilst enjoying a range of benefits. The opportunity to both fast track your career is available whilst you experience significant job satisfaction within a motivated, positive environment. We also offer:

- 7 outstanding 5* Hotels across Queensland and NSW - transfers available
- Staff discounts, a break out room full of snacks and free caffeine fix
- Various shifts patterns available
- Lifestyle focused benefits to suit

**Why Crystalbrook Collection**
Crystalbrook Collection is Australia's newest portfolio of distinctive, upscale hotels where differences are applauded. We have 7 Hotels in Australia - all offering a unique guest experience. Our environment is dynamic and entrepreneurial and we firmly believe in looking after our people.

We love innovation, design, sustainability and connectivity but importantly, we work collectively together to continue to create something truly amazing for our guests.

We are Collaborators. Who you are matters as much as what you can do. We look for the twinkle in the eye of everyone who works with us along with a genuine passion to be great as a collective. We each deliver service that is interested, curious, empathic and locally aware.

**What happens next**:

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