Guest Relations Attendant

2 weeks ago

Newcastle, New South Wales, Australia Wests Group Full time

About us


The Anchorage Hotel and Spa is a luxury resort located in the picturesque Port Stephens, providing guests with a stunning base for activities such as whale watching, sailing, exploring the local coastline or simply relaxing by our pools.

Offering world class experiences including a showcase of the region's growing culinary reputation at The Wild Herring and The Galley Kitchen, and five star indulgence at the on-site Spa Lucca, The Anchorage Hotel and Spa is a destination like no other.


About the position


Located in Port Stephens, The Anchorage Hotel & Spa offers luxurious accommodation from spacious rooms to mezzanine-style loft suites and an exclusive villa.

We are looking for an enthusiastic and customer oriented Guest Relations Attendant.

This CASUAL position is critical to providing our guests with an exceptional experience, essential accountabilities include:
Provide and project friendly, courteous and professional service at all times

  • Welcome and serve Champagne on arrival
  • Maintaining guest accounts and assisting with guest enquiries
  • Processing of financial transactions
  • Handling reservation enquiries and bookings
  • Guest Check In / Out
  • Resolve any guests complaints
  • Advise guests on local attractions and activities
  • Up sell and promote Hotel services
Our Front Desk operations are 24 hours, with our shifts running from 6:30am to 10:30pm. You will be required to work a variety of shifts across a 7 day roster. Our seasonal peaks run through summer, public holiday and school holiday periods, availability during seasonal peaks is essential.
This position as been identified as a traineeship opportunity. Complete formalised training to gain a Certificate III in Hospitality, a nationally recognised qualification.

Certifications required:

RSA

About you


You take a professional approach to your customer service and thrive on going above and beyond to ensure guests have a memorable stay.

You have a background in customer facing roles and your attention to detail and ability to multi-task will see you thrive in this role.


What we offer
As part of the Wests Group Australia, The Anchorage can offer you great employee benefits, the luxury of being able to live, work and spend time exploring the beautiful holiday location of Port Stephens, along with the opportunity to develop and further your hospitality career

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