Guest Relations Attendant

2 weeks ago

Newcastle, Australia Wests Group Full time

**About us**

The Anchorage Hotel and Spa is a luxury resort located in the picturesque Port Stephens, providing guests with a stunning base for activities such as whale watching, sailing, exploring the local coastline or simply relaxing by our pools. Offering world class experiences including a showcase of the region’s growing culinary reputation at The Wild Herring and The Galley Kitchen, and five star indulgence at the on-site Spa Lucca, The Anchorage Hotel and Spa is a destination like no other.

**About the position**

Located in Port Stephens, The Anchorage Hotel & Spa offers luxurious accommodation from spacious rooms to mezzanine-style loft suites and an exclusive villa. We are looking for an enthusiastic and customer oriented Guest Relations Attendant to provide our guests with an exceptional experience.
- Key accountabilities include:
- Provide and project friendly, courteous and professional service at all times
- Welcome and serve sparking wine on arrival
- Maintaining guest accounts and assisting with guest enquiries
- Processing of financial transactions
- Handling reservation enquiries and bookings
- Guest Check In / Out
- Resolve any guests complaints
- Advise guests on local attractions and activities
- Up-sell and promote Hotel services

Our Front Desk operations are 24 hours, with our shifts running from 6:30am to 10:30pm. You will be required to work a variety of shifts across a 7 day roster.

**Certifications required: RSA**

**About you**

You take a professional approach to your customer service and thrive on going above and beyond to ensure guests have a memorable stay. Your attention to detail and ability to multi-task will see you thrive in this role. Ideally you come from a guest relations background, within the hotel sector, although this is not essential.

**What we offer**

On offer is the opportunity to complete formalised training to gain a Certificate III in Hospitality, a nationally recognised qualification. As part of the Wests Group Australia, The Anchorage can offer you great employee benefits, the luxury of being able to live, work and spend time exploring the beautiful holiday location of Port Stephens, along with the opportunity to develop and further your hospitality career

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