Customer Success Manager

4 weeks ago

Sydney, Australia International Data Group, Inc. Full time

**Overview**:
You’re self-motivated and flexible, you love to challenge and be challenged, and you’re keen to always be learning.
You’ll pro-actively contribute to process improvement, and always meet standards and deadlines.
You’ll be working as part of a global team, so excellent communication skills and strong attention to detail, along with problem solving, and organizational skills are essential.

**Responsibilities**:
**Your job duties include, but are not limited to**:

- Coordinate and maintain demand generation campaigns using the Company's first party data, and a variety of tools and technologies that are integrated with the Company's lead generation and technology stack.
- Recommend effective optimization and delivery adjustments to improve campaign performance.
- Support the Outside Sales team through scheduled and proactive account management.
- Respond in a timely manner to general and specialized client requests, such as implementation, payment, reporting, and product-related questions.
- Work with the Operations team to be sure assets and instructions are implemented correctly. Assist in troubleshooting any ad creative issues that affect tracking, implementation, or reporting.
- Monitor scheduling and delivery of campaigns using multiple systems & teams.
- Assume responsibility for renewals and growth on assigned accounts.
- Communicate with internal departments on status and issue updates and resolution, technical requirements to software engineers, campaign updates and milestones, management-level summaries, and issue escalation.
- Build strong relationships with clients & agencies assigned. Strong drive to meet and beat deadlines and KPIs.

**Qualifications**:
We are seeking someone who is highly organised, has a customer centric approach with effective written and verbal communication skills.
- Bachelor’s Degree or relevant years of experience
- Minimum of 1 year of relevant customer service experience, although recent graduates will also be considered.
- Proficiency in both written and verbal English communication.
- Exceptional oral and written communication skills, ensuring clear and effective interactions with clients and team members.
- Demonstrates strong organisational abilities, efficiently managing tasks and responsibilities.
- Highly reliable and a dedicated team player, committed to supporting the success of the team and the organisation.
- Capable of handling multiple deadlines, phone calls, and projects with ease, maintaining composure and effectiveness under pressure.
- Quick and decisive thinker, adept at making well-informed decisions promptly.

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