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Communications Specialist

1 month ago

North Sydney, Australia TPG Telecom Full time

Exciting time to join a top 100 ASX listed business with big goals
- Hybrid working arrangement, mix of working from home and the office
- Awesome company culture and benefits

We’ve only just begun, but what a beginning. In a once in a generation moment, we’ve brought together powerful brands to create one united force. TPG Telecom has a powerhouse of brands which include Vodafone, TPG, iiNet, Internode, Lebara, AAPT and felix. The latest technology and brave thinking let us connect our people and communities. You could play a role in that. A big one. We invite you to bring your boldness and stand out. You are empowered. Opportunities are plenty for those ready to accept the challenge.

**This opportunity**

The Communication Specialist is responsible for producing and optimising effective customer communications. You will contribute to the overall vision and customer experience for the campaign programs that you are assigned. You will use customer insights, and strategic thinking, to construct communications that are meaningful and relevant to the customer.

**Responsibilities**
- Work closely with internal stakeholders to deliver accurate, clear and concise copy that:

- Responds to the brief’s requirements o Adheres to Vodafone’s Tone of Voice Guidelines
- Maximises conversion
- Work closely with Product Owners and/or Channel Managers to create effective Confidential copy which advocates for the needs of the customer
- Clear articulation of requirements from others to produce effective communications via a clear and concise Marketing brief encompassing all customer touchpoints across paid and owned media
- Attend all required briefing sessions with other areas of the business
- Keep up to date with news for the business products and services, and broader initiatives

**Knowledge and experience**
- Demonstrated ability to craft strong editorial, informational, merchandising copy, with solid experience in digital execution
- Experience with interpreting and writing a brief
- Experience distilling complex ideas and explaining them clearly in customer facing copy
- Knowledge of SEO, SEM and social media (are a plus but not essential)
- Experience with conversion rate optimisation and A/B tests
- Ability to deal with issues and deliver relevant solutions, managing a wide range of stakeholders while still ensuring the best outcome for digital
- Strong communication and negotiation skills
- Creative, flexible and energetic
- Experience in a fast paced, dynamic organisation
- Impeccable attention to detail
- Ability to work independently
- Ability to juggle multiple competing tasks at any one time

**Benefits and perks**
- Flexible hybrid way of working (from home and office)
- ‘Stay Connected Mobile’ - Access to a free mobile plan
- ‘Stay Connected NBN’ - Access to a free NBN 100 plan
- ‘Your Leave’ - an additional 4 days of leave to be used whenever you like - every year
- Access to TPG Learning Hub platform and internal development opportunities
- Access to Corporate Partner Discounts

**Our TPG Telecom Spirit**

We believe in the power of meaningful relationships to support vibrant, connected communities where everyone belongs. You will join a supportive company that is diverse and inclusive, and celebrates what makes our employees different, as well what brings us together. We want you to bring your true self to work, and to feel like your contribution matters. We encourage ambition in everything we do, from telco solutions to customer experience, to community impact. You will have real opportunities to take charge and take control.

**Bolder and better together**

**We are a 2023 Circle Back Initiative Employer - we commit to respond to every applicant.**

Our Talent Acquisition Team and Hiring Managers kindly request no unsolicited resumes or approaches from Recruitment Agencies. TPG Telecom is not responsible for any fees related to unsolicited resumes.

LI-Hybrid** **#LI-SM1

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