Case Officer

2 months ago

Melbourne, Australia SS&C Technologies Full time

Case Officer

SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.

**About SS&C Technologies**

SS&C is a global provider of investment, financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organisations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.

SS&C is the largest global investor service provider, servicing over 55 million investors, continually investing in global technology and services across the spectrum of distribution channels including Asset Managers, Financial Advisors, Wealth Managers and large financial institutions such as Banks and Insurers. Investor servicing is offered in many different countries, including the U.S., Canada, U.K., Ireland, Luxembourg, Australia, Hong Kong and Singapore. SS&C also services mutual fund structures in many other fund domiciles.

Global Investor and Distribution Solutions (GIDS) is the business unit offering this role. GIDS delivers global omni-channel investor servicing, including a contact centre, using digital services.

**Get To Know The Team**:
The Case Officer is responsible for the first point of member contact for insurance claim lodgement and assessing the eligibility to access super under the grounds of invalidity or terminal illness. You will be accountable for accurate management of your own claim portfolio, ensuring compliance with SLAs, and adherence to business rules, life code, SIS Act and super code regulations. You will manage death claims distribution through case management to payment, undertaking the claim staking process.

You'll be the member's and potential beneficiaries' main contact and be required to manage all insurance claims until the end of the claims process. Proactivity follow-up receipt of claim documents with members and beneficiaries, aid as required in the completion of their forms/documents and provide regular updates on the process of their claim.

**What You Will Get To Do**:
As a Case Officer, you will engage with potentially vulnerable individuals, demonstrating empathy and compassion in every interaction. You will uphold a high level of professionalism when working with both internal and external stakeholders. Building strong, collaborative relationships with external partners, team members, and other operational colleagues will be essential to your success.
- Deliver high-quality customer service on inbound and outbound calls.
- Effectively manage difficult conversions by actively listening, empathising, and identifying the member or beneficiary needs.
- Lodgement and triaging of claims.
- Take ownership of Death, Total and Permanent Disability (TPD), Trauma Insurance (TI), Income Protection (IP), and Personal Injury (PI) claims, ensuring effective communication throughout the lifecycle of each claim.
- Proactivity follow-up receipt of claim documents with members and beneficiaries and aiding in the completion of their forms.
- Action and complete claim work within agreed SLAs and escalate any potential SLA risks.
- Provide information regarding account details without providing financial advice.
- Participate in training and upskilling to build knowledge and skills within yourself and your team.
- Be an active team player, and contribute positively and collaboratively to the success of shared team goals.
- Deliver the fund's service expectations that achieve an end-to-end life cycle for every claim.
- Make recommendations to the Trustee on all product claims.
- Report and manage dissatisfaction feedback and service complaints.
- Attend to all forms, correspondence, filing, and record maintenance associated with claims management, family law splits and financial hardship.
- Attend to customer enquiries as they occur by accurately identifying the nature of the enquiry and responding in a timely and professional manner.
- Ensure our integrity is maintained and risk exposure minimised by adhering to policies and procedures.

**What You Will Bring**:

- Previous experience as a Claim Administrator.
- Superannuation or industry experience in a similar role
- Excellent communication skills both written and verbal.
- Process-oriented with great attention to detail.
- Proven ability to work on tasks independently, whilst contributing to team goals.
- Confide

  • Associate: Disputes

    3 months ago

    Melbourne, Australia White & Case Full time

    **Associate: Disputes** **The Opportunity** Are you ready to make your mark as part of the Commercial Litigation Practice in our Melbourne office? Globally recognised for the breadth and local depth of our experience, we are trusted advisors to the world’s leading Infrastructure providers. As well as guiding clients through their most complex and...

  • Associate: Environment

    3 months ago

    Melbourne, Australia White & Case Full time

    **Associate: Environment & Planning** **The opportunity** - Are you ready to make your mark as part of the Environment and Planning Practice in our Melbourne office? At White & Case, we’ll support you, give you responsibility and welcome you as an integral member of our diverse, international team from day one. We foster a collegial working environment...

  • Associate: Major Projects

    3 months ago

    Melbourne, Australia White & Case Full time

    **Associate: Major Projects & Infrastructure** **The opportunity** Are you ready to make your mark as part of the Project Delivery Practice in our Sydney office? With experience in major projects and infrastructure, particularly in the transport, power, and renewables sector, you will be joining a growing team with fantastic career progression...

  • Paralegal

    7 months ago

    Melbourne, Australia White & Case Full time

    **Position Summary** The Paralegal is a key member of the Land, Planning & Environment team and has an important role to assist with matter management for major projects and filing obligations for Panel, VCAT and Supreme Court proceedings and property and environmental searches. **Duties and Accountabilities** - Assisting to manage legal issues register...

  • Associate: Tax

    4 days ago

    Melbourne, Australia White & Case Full time

    **Associate: Tax** Our opportunity - Are you ready to make your mark as part of the Tax team in our Melbourne or Sydney Office? As an Associate, you will have good judgment, excellent analytical skills, and the intellectual rigor to provide high level advisory services on some of Australia’s largest transactions and specifically stamp duty advice to...

  • Case Assessment Officer

    2 days ago

    Melbourne City Centre, Australia HAYS Full time

    Case Assessment Officer | VPS 4 | 6 months with a view of permanency **Your new company** This position will see you working within a State Government department, based in Melbourne's CBD. You will be working with a well-established unit that is responsible for managing compulsory government land acquisition for various delivery partners and...

  • Case Officer

    2 months ago

    Melbourne, Australia SS&C Full time

    SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare...

  • Case Review Officer

    7 months ago

    Melbourne, Australia Department of Transport and Planning Full time

    Location: Melbourne | CBD Job type: Ongoing - Full Time Organisation: Department of Transport and Planning **Salary**: $74,580 - $90,558 Occupation: Other Reference: 4176 **About the Role** The Case Review Team within DTP is responsible for conducting ‘internal reviews’ of public transport and clearway infringementnotices.The Case Review...

  • Aps6 Case Management Officer

    7 months ago

    Melbourne, Australia Talent International Full time

    australia melbourne contract up to au$60.26 per hourTalent International is searching for multiple experienced Case Manager’s to join our client, a Richmond based Federal national disability support organisation on a 12- month contract. This is a hybrid position, consisting of 3 days in the office and 2 from home, paying an hourly rate $60.26 per hour +...

  • Aps6 Case Management Officer

    8 months ago

    Melbourne, Australia Talent International Full time

    australia melbourne contract up to au$60.26 per hour**The opportunity** Our client is a community focused federal government agency. They have an exciting opportunity available for multiple APS6 level Case Management Officers to join the Administrative Appeals team. 12-month initial contract with opportunity for extension. Expected hourly rates of $60.26...

  • Case Officer, Victorian Civil and Administrative

    2 months ago

    Melbourne, Australia Victorian Civil and Administrative Tribunal (VCAT) Full time

    Location: Melbourne | CBD Job type: Other / 2 x Ongoing & 1 x until 30 June 2025 Organisation: Victorian Civil and Administrative Tribunal (VCAT) **Salary**: $76,817 - $93,275 Occupation: Legal Reference: VG/VT1855_VT0246_C00493 - VCAT is seeking a service oriented, highly organised Case Officer to work as part of a team within our Human Rights...

  • Case Manager

    6 days ago

    Melbourne, Australia Kennedy Reid Full time

    Work from home flexibility, 2 days in the office - Competitive Salary + 10% annual bonus + employee discounts - Offices based in Sydney or Melbourne **THE ROLE** - Manage a mixed portfolio of Comcare claims - Come up with strategies and drive RTW outcomes - Provide input in stakeholder case conferences to progress claims - Liaise with internal managers and...

  • Case Officer, Vcat

    2 weeks ago

    Melbourne, Australia Court Services Victoria Full time

    Location: Melbourne | CBD Job type: Full time Organisation: Court Services Victoria **Salary**: $72,751 - $88,336 Occupation: Legal Reference: VG/VT0037B - VCAT is seeking a service oriented, highly organised Case Officer to work as part of a team within our Human Rights Division **About us** VCAT is seeking service oriented, highly organised...

  • Case Support Officer

    6 days ago

    Melbourne City Centre, Australia HAYS Full time

    Top 4 Firm/ 5-Month Contract/ $350-$450 Per Day/ MUST HAVE DIPLOMA OF FIN PLANNING **Your new company** Join an exciting Remediation project with a Big 4 Firm who are committed to delivering large-scale projects for Financial Services clients and provide solutions. The team works in a target-orientated, time conscious environment. **Your new role** A Case...

  • Case Manager

    2 weeks ago

    Melbourne, Australia Profusion Group Full time

    Full time, Permanent Position - Multiple Positions - Join Australia's leading organisation in Workers Compensation **- Full time, Permanent Position** - **Based in Melbourne CBD**: - **Multiple Positions** **Company Overview** Exciting opportunity to join one of the leader's in Workers Compensation claims for multiple Case Managers based in the Melbourne...

  • Case Officer

    5 months ago

    Melbourne, Australia Department of Justice and Community Safety Full time

    Location: Melbourne | Eastern Metropolitan Job type: Full time Organisation: Department of Justice and Community Safety **Salary**: $76,818 - $85,048 Occupation: Prison and Corrective Services Reference: DJCS/3173_SEP24 At the Department of Justice and Community Safety, we’re looking for people who want to make a difference. People who take pride in...

  • Case Officer, Vcat

    2 weeks ago

    Melbourne City Centre, Australia Court Services Victoria Full time

    About us VCAT is seeking service oriented, highly organised individual to fill this role within the Human Rights Division (HRD). The Case Officer will be part of a team dedicated to providing greater access to justice, quality customer centric services and timely outcomes. The Human Rights Division hears cases under the Guardianship and Administration Act...

  • Case Officer

    2 weeks ago

    Melbourne, Australia Department of Transport Full time

    Location: Melbourne | CBD Job type: Full time Organisation: Department of Transport **Salary**: $90,067 - $102,192 Occupation: Property Reference: VG/16832531 The Case Officer is responsible for supporting the delivery of government land transactions and associated compensation for transport infrastructure projects. The Department of Transport brings...

  • Case Officer, Victorian Civil and Administrative

    7 months ago

    Melbourne, Australia Victorian Civil and Administrative Tribunal (VCAT) Full time

    Location: Melbourne | CBD Job type: Full time Organisation: Victorian Civil and Administrative Tribunal (VCAT) **Salary**: $74,580 - $90,558 Occupation: Customer Service/Call Centre Reference: VG/VT0036 - Ongoing, full-time, VPS 3 position VCAT is seeking a service oriented, highly organised Case Officer to work as part of a team within our Human...

  • Apprentice Case Support Officer

    6 days ago

    Melbourne, Australia Department of Jobs, Skills, Industry and Regions Full time

    Location: Melbourne | CBD Job type: Full time Organisation: Department of Jobs, Skills, Industry and Regions **Salary**: $95,102 - $107,905 Occupation: Education and Training Reference: VG/101263 The Department of Jobs, Skills, Industry and Regions is focused on growing Victoria’s prosperity, building the productive capacity of our economy and...