Chapter Area Lead Consumer Finance Product

2 months ago


Sydney, Australia Commonwealth Bank Full time

**Chapter Area Lead Consumer Finance Product**
- You are a progressive people leader, helping to build customer focussed solutions
- We are a team of forward thinkers, defining the future of banking
- Together we can deliver meaningful change that builds a brighter future for all. We are building tomorrow’s bank today

**See yourself in the team**

Retail Banking Services (RBS) is the public face of CommBank, delivering a seamless banking experience for the future, to our 10 million + personal and small business customers.

Within Retail Banking Services RBS - Consumer Finance manages the development and delivery of all consumer lending retail products, i.e. Credit Cards, Personal Loans and Personal Overdrafts, including exciting new re-imagined products such as Neo Cards and manufacturing of Business Banking credit cards.

**Do work that matters**

As the **Chapter Area Lead Consumer Finance Product **you will play an integral role in defining the career development and capability uplift for Product professionals within the Consumer Finance domain. You will inspire people engagement and manage the Consumer Finance leadership team’s operating rhythm to ensure effective allocation of resources and tasks.

You will be responsible for driving consistency and excellence. A leader of leaders focused on the management and development of Chapter Leads, designing the Consumer Finance product chapter capability roadmap and workforce plan, in collaboration with the Crew Leads, to deliver on customer outcomes.

**On any given day you will**
- Define and drive the capability uplift approach for the Chapter Areas
- Partner with the Domain / Crew leaders and other Product Chapter Area Leads to develop gold standard industry product leaders
- Build high performance team by coaching, mentoring and developing the Chapter members. Act as a role model
- Uplift the Chapter Area maturity by fostering a culture of sharing, learning and problem solving.
- Implement, evolve and support ways of working that align with industry standards
- Partner with Crew and/or CoE Leads to determine skillset / capability requirements and alignment of resources that best fit with strategic priorities. Ensure capability is delivered at the right time to the right work
- Leverage metrics, data, feedback and market trends to inform continuous improvement opportunities that increase the effectiveness of the Chapter Area
- Effectively manage relationships and communications with stakeholders, including customers and delivery teams
- Determine strategic workforce plan (skillset and capability) and drive acquisition and retention of talent
- Oversee the design of change initiatives and delivered features to the business and be responsible for communicating these changes
- Work with HR to prepare for People sessions/roundtables (talent, performance reviews etc.)
- Manage the Operating Rhythm of the Leadership Team to ensure team effectiveness

**We’re interested in hearing from people who have**
- Demonstrated scaled leadership experience in people management and product management
- A genuine passion for growing people, developing careers, driving continual improvement and fostering a culture of learning
- Proven aptitude of persuading and influencing, coaching and problem solving
- Ability to navigate complexity and ambiguity while building and leading a positive workplace culture
- Extensive experience in the end to end Product Management lifecycle.
- Consumer Finance domain experience (Desirable)
- **Risk Mindset **-All CommBank employees are expected to proactively identify and understand, openly discuss and act on current and future risks

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Advertising End Date: 29/08/2023


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