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Aps 5 Complaints Officer

4 months ago

Chermside, Australia HOBAN Recruitment Full time

Are you passionate about working collaboratively and making a positive impact on the lives of people with disabilities? Join the dynamic team with our client as a Complaints Officer (APS5 equivalent).
- APS5 equivalent $55+ p/h + super
- Located in Chermside, Queensland
- Up to 12 months with potential to extend, pending business and performance requirements

**About the Role**
As an APS5 Complaints Officer, you will play a crucial role in managing complaints and participant incidents, contributing to the enhancement of our services and the resolution of complex inquiries.
- Manage complaints and participant incidents, including assessment, recording, resolution, and appropriate referrals.
- Handle escalated complaints efficiently, ensuring adherence to strict deadlines.
- Draft high-quality written correspondence tailored to various audiences, including formal responses for the Minister.
- Coordinate correspondence, briefing, and reporting functions for the Complaints Team.
- Provide support to the Complaints Team, facilitating their operational efficiency and effectiveness.

**About you**
To thrive in this role, you need:

- Demonstrated experience in managing complaints and resolving complex inquiries.
- Sound knowledge of relevant legislation, policies, and procedures.
- Excellent communication skills with the ability to tailor messages to different stakeholders.
- Strong organisational and time-management skills, with the ability to meet strict deadlines.
- Proven ability to work effectively both independently and as part of a team.
- Ability to handle confronting and complex situations and information.
- Be able to pass and hold a national police check and worker screening check.
- Must be an **Australian Citizen.