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Case Manager Level 1

2 months ago

Sydney, Australia Allianz Australia Full time

**Case Manager**

Allianz is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We know that flexible work comes in different forms, that's why we're embracing hybrid ways of working - enabling employees to maintain a balance of working both in the office and remote, supporting the needs of the both the business and individual.

**What if you could turn your job into a career with purpose?**

The primary purpose of this role is to manage a portfolio of claims from inception to finalisation in accordance with both relevant regulatory and AAL requirements, to always maintain a focus on strategic collaboration and case management to maximise return to work and return to health outcomes for claimants.

**You'll be responsible for**:

- Maintain a focus on strategic collaboration and case management at all times to
- maximise return to work and return to health outcomes for claimants.
- Make key liability decisions.
- Build effective working relationships with a variety of key stakeholders, injured claimants,

family members, legal providers and medical professionals to drive successful outcomes.
- Maintain high customer service standards and effective relationships with key

stakeholders.
- Tailor communication skills to suit client interactions, by matching voice tone, pace and

style appropriately.
- Assess claims for reasonable and necessary treatment and rehabilitation requirements.
- Assess and manage injury needs of claimants, handling correspondence regarding CTP

benefits, treatment and rehabilitation and interpret medical reports.
- Provide timely and effective response to customer needs and the accurate processing of

claims, adhering to AAL phone standards.

**Important to your success**:

- Demonstrated completion of structured training opportunities and submission of a portfolio of evidence.
- Experience in bodily injury claims processes and procedures in insurance, legal, medical or complex customer services.
- Able to work collaboratively in a team environment, providing advice and guidance to the other team members.
- Ability to plan and prioritise effectively, organise tasks and manage competing resources and demands.
- Ability to interpret and analyse complex information, extract meaningful insights and evaluate options for decision making.
- Pays high attention to detail by completing tasks with thoroughness and accuracy and has the ability to quickly identify errors or inconsistencies within information.
- Demonstrated evidence of technical proficiency with systems, software, databases, reporting and communication tools.
- Excellent verbal and written communication skills, combined with the ability to balance understanding, empathy and
- compassion with the best commercial outcome for AAL.

**What's on offer?**
- As we embed a customer-focused strategy across everything we do, you'll have an opportunity to drive innovation and real change that delivers a tangible and meaningful impact on our people, our customers and our community
- Make a meaningful difference to supporting environmentally friendly workplaces
- Feel comfortable to be yourself, knowing you’ll be respected for who you are and treated fairly

**About us**

We do this through delivering a great customer experience that is the result of appreciating each other every single day, showing heart by really listening and seeing things from the perspective of others by always asking, "how can I help?".

Allianz is committed to enabling a culture where inclusion is embedded, everyone belongs and new ideas are embraced. We welcome and value talent from all backgrounds, experiences and ways of working Please advise us if you require any reasonable adjustments to fully participate in the recruitment process or perform the requirements of the role.

**Job Level**:
Professional

**Location**:

- Sydney, NSW, AU, 2000**Available until**:
11/04/2023

**Area of Expertise**:
Customer Services & Claims

**Unit**:
Allianz Australia

**Employing Entity**:
ALLIANZ AUSTRALIA SERVICES PTY LTD

**Job Type**:
Full-Time

**Remote Job**:
Hybrid working

**Employment Type**:
Permanent

**ID**:
24564

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