Case Manager Level 1

2 months ago

Sydney, Australia Allianz Australia Full time

**Case Manager - Life and Consumer Credit Claims (CCI)**
- **Sydney CBD location - Hybrid Working principles apply.**:

- **Permanent Position**:

- **Specialised portfolio of CCI & Life claims**

We have an opportunity for an experienced Claims professional to join our CCI/Life team in Sydney. Reporting to the Team Manager, you will be part of a high performance culture and join a results-driven team consisting of Claims Service Consultants and administrative support staff.

As Case Manager, you will be our first ‎point of contact for new claimants and assist existing customers with ‎their enquiries. You will have passion for delivering exceptional service to our customers in ‎their “Moment of Truth" and act as a true ambassador of a trusted brand.

‎

**Key responsibilities include**:

- Managing initial and ongoing assessment of claims through to finalisation
- Building effective relationships with a variety of key ‎‎stakeholders - both internal and external
- Ensuring consistent delivery of a high standard of customer service and providing regular updates to customers throughout the duration of their claim
- A naturally empathetic nature, with a strong customer service focus
- Exceptional written and verbal communication skills
- Excellent attention to detail
- Prior experience managing CCI Insurance Claims or General Insurance Claims would be highly considered.

**The following skills are favourable**:

- Flexible and Proactive
- Show initiative
- Interpersonal Skills
- Have a team first mentality.

**What's on offer?**
- Be part of a team that’s open-minded, supportive, and genuinely focused on customer outcomes.
- A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
- An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
- Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
- Insurance products. Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
- Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
- The opportunity to take part in our Employee Share Purchase Program
- own a piece of your employer.

This is a fantastic opportunity for a Claims professional with strong medical knowledge to move into the CCI/Life team.

In return, you will be part of a challenging environment and a dynamic ‎team culture. You will be recognised for your commitment and rewarded for high ‎performance with excellent employee benefits and great opportunity for internal growth and progression.‎

**Job Level**:
Professional

**Location**:

- Sydney, NSW, AU, 2000**Area of Expertise**:
Customer Services & Claims

**Unit**:
Allianz Australia

**Employing Entity**:
ALLIANZ AUSTRALIA SERVICES PTY LTD

**Job Type**:
Full-Time

**Remote Job**:
Hybrid working

**Employment Type**:
Permanent

**ID**:
41766

**Position Cluster**:
Non-Executive

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