Case Manager Level 1

1 week ago

Sydney, New South Wales, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full time

Case Manager - Life and Consumer Credit Claims (CCI)

  • Sydney CBD location – Hybrid Working principles apply.
  • Permanent Position
  • Specialised portfolio of CCI & Life claims

We have an opportunity for an experienced Claims professional to join our CCI/Life team in Sydney. Reporting to the Team Manager, you will be part of a high performance culture and join a results-driven team consisting of Claims Service Consultants and administrative support staff.

As Case Manager, you will be our first ‎point of contact for new claimants and assist existing customers with ‎their enquiries. You will have passion for delivering exceptional service to our customers in ‎their "Moment of Truth" and act as a true ambassador of a trusted brand.

‎

Key responsibilities include:

  • Managing initial and ongoing assessment of claims through to finalisation
  • Building effective relationships with a variety of key ‎‎stakeholders - both internal and external
  • Ensuring consistent delivery of a high standard of customer service and providing regular updates to customers throughout the duration of their claim

The successful candidate will have:

  • A naturally empathetic nature, with a strong customer service focus
  • Exceptional written and verbal communication skills
  • Excellent attention to detail
  • Prior experience managing CCI Insurance Claims or General Insurance Claims would be highly considered.

The following skills are favourable:

  • Flexible and Proactive
  • Show initiative
  • Interpersonal Skills
  • Have a team first mentality.

What's on offer?

  • Be part of a team that's open-minded, supportive, and genuinely focused on customer outcomes.
  • A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
  • An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
  • Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
  • Insurance products. Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
  • Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
  • The opportunity to take part in our Employee Share Purchase Program- own a piece of your employer.

This is a fantastic opportunity for a Claims professional with strong medical knowledge to move into the CCI/Life team.

In return, you will be part of a challenging environment and a dynamic ‎team culture. You will be recognised for your commitment and rewarded for high ‎performance with excellent employee benefits and great opportunity for internal growth and progression.‎

Join us. Let's care for tomorrow.

-

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