Membership Manager

5 months ago

Mount Lawley, Australia Goodlife Health Clubs Full time

**About Goodlife Health Clubs**:
As Australia's premier, privately-owned fitness organisation, **Goodlife Health Clubs** is in a unique position to kickstart your career in the sector. We currently operate **97 premium clubs **in Queensland, Victoria, South Australia, and Western Australia - providing improved health, well-being and a sense of accomplishment to more than 270,000 members. Our members enjoy access to industry-leading gym facilities, innovative group fitness classes and bespoke personal training solutions - empowering people throughout Australia to live the **Goodlife**.

**As both a service provider and employer our mission is simple: Move people to achieve great things.**

**The opportunity**:
**The Membership Manager** (MM) at our **Mount Lawley **club takes responsibility for leading a capable, in-club team of Member Support Consultants (MSC) to maximise membership growth (through acquisition and retention) and create a positive member experience that drives club visitation and member engagement. The MM takes overall responsibility for achieving joiners, leavers, and member growth goals, whilst overseeing front desk operations and setting best-in-class service standards within the club.

The MM is tasked with mentoring their team and giving them the tools to succeed in their role. They combine their sales expertise, exceptional customer service capability, and motivational leadership skills to develop a culture that inspires prospective members, whilst ensuring that existing members are motivated to continue their fitness journey.

**Key responsibilities**:

- Manage the daily workflow of the club's MSC team ensuring the club reaches monthly sales targets
- Achieve your own individual proportionate monthly and annual sales targets to contribute to the success of the team
- Create a structure to ensure that the MSC team achieves their daily minimum performance criteria
- Assist with the delivery of sales training to develop the MSC team
- Achieve member retention and growth budgets on a monthly basis
- Support the Club and Regional Manager in developing initiatives to drive membership growth
- Support the Club Manager in developing the MSC fortnightly roster

**About you**:

- Able to demonstrate proven sales and customer service experience with a clear ability to hit KPIs
- An understanding of the cycle of selling, and various sales techniques including up-selling and cross-selling
- Previous experience of managing the customer journey to achieve successful customer outcomes - an understanding of customer retention strategies and metrics is highly regarded
- Previous experience of managing and mentoring a team
- Ability to set and motivate others towards a goal
- Experience using business computer systems
- Current First Aid and CPR certificates

**What we can offer you**:
A career in the fitness industry is a career like no other. With **Goodlife Health Clubs**, the actions you take every day will inspire others and positively impact the health, well-being and confidence of people across your community.

**In addition, we offer**:

- A competitive package including base salary, super and uncapped commission
- A complimentary all-access **Goodlife** membership
- Anniversary leave days and an additional free gym membership for friends and family as part of our “recognition for service awards”
- Career opportunities with Fitness and Lifestyle Group - Asia Pacific's largest diversified fitness group - develop your career across our brands, locations and disciplines
- Ongoing training and support to develop your customer service, sales and leadership skills through our Gold Certification and Emerging Leader awards

**About Fitness & Lifestyle Group**:
We are proud to be part of **Fitness and Lifestyle Group** (FLG). FLG's portfolio of globally renowned fitness brands includes Goodlife Health Clubs, Fitness First Australia, Jetts, Zap, and Barry's. FLG has 500+ physical locations across Australia, New Zealand, Vietnam, Singapore, and Thailand. Our 10,000+ employees currently help almost a million people live happier, healthier and more active lives, delivering 65 million+ workouts per year.

**Our Commitment to Diversity and Inclusion**:
At Fitness and Lifestyle Group we bring positive energy and attitude to work every day, we are proud of who we are and who we work for. We don't just accept individuality; we encourage it and acknowledge the value diversity and inclusivity brings to our organisation. We pride ourselves on empowering our team to be their authentic selves at work.

  • Manager Allied Health

    2 months ago

    Mount Lawley, Australia St John of God Health Care Full time

    Your role at St John of God Mount Lawley Hospital You will be responsible for the operational management of the allied health team/s and services for the hospital. This position will have both leadership/management responsibilities and may carry a clinical caseload. The Position- Manage the day-to-day operations of allied health services, ensuring that...

  • Sterilisation Technician

    2 weeks ago

    Mount Lawley, Australia St John of God Health Care Full time

    Your Role at St John of God Mt Lawley Hospital You will maintain the integrity, care and handling of all surgical instruments, sterile stock, linen, supplies and equipment in line with competencies. The Position- Maintains the integrity, care and handling of all surgical instruments, sterile stock, linen, supplies and equipment in line with competencies.-...

  • Sterilisation Technician

    2 months ago

    Mount Lawley, Australia St John of God Health Care Full time

    Your role at St John of God Mt Lawley Hospital As a Sterilisation Technician, you will be required to maintain the integrity, care and handling of all surgical instruments, sterile stock, linen, supplies and equipment in line with competencies. The Position- Maintains the integrity, care and handling of all surgical instruments, sterile stock, linen,...

  • Librarian

    2 months ago

    Mount Lawley, Australia Edith Cowan University Full time

    The Library Services Centre provides innovative, high quality, customer-focused library services including digital and information literacies and use of learning technologies, research skills, information resources, scholarly and cultural collections, and learning facilities that contribute to and enhance the University’s learning, teaching, and research...

  • Produce Manager

    5 months ago

    Mount Coolum, Australia White IGA Full time

    **Produce Manager** **Full Time (Sunday - Thursday OR Tuesday - Saturday Roster)** **$57,000 - $60,000 (Plus Superannuation)** **Mt Coolum, Sunshine Coast, Queensland** **About Us**: White’s IGA is an innovative, market leading, independently owned and operated supermarket group based on the Sunshine Coast. Roz and Michael White purchased a small...

  • Manager Housing, Alcohol and Other Drug

    5 months ago

    Mount Alexander, Australia Dhelkaya Health Full time

    **Position Title**: Manager Housing, Alcohol and Other Drugs (AOD), Counselling and Custodial Health **Classification**: HS6 Grade 4 Allied Health Manager or Nursing Equivalent - (dependant on skills, experience & qualifications) **Employment Type**: Ongoing full-time - 76 hours per fortnight or 80 hours per fortnight with ADO Role description An exciting...

  • Health Information Manager

    1 month ago

    Mount Alexander, Australia Dhelkaya Health Full time

    **Position Title**: Health Information Manager **Classification**: Dependant on Experience **Salary per hour**: Dependant on Experience **Employment Type**: Ongoing part-time 32 hours per fortnight **Award**: Allied Health Professionals (Victorian Public Sector) (Single Interest Employers) Enterprise agreement 2021-2026 Role description Ready for a tree...

  • Responsible Conduct of Gambling Manager

    4 weeks ago

    Mount Pritchard, New South Wales, Australia Mounties Group Full time

    About the RoleWe are seeking a highly skilled and experienced Responsible Conduct of Gambling Manager to join our team at Mounties Group. As a key member of our Safer Gambling Strategy team, you will play a crucial role in identifying and addressing gambling-related harm, managing guest interactions, and overseeing exclusion processes.Key...

  • Responsible Conduct of Gambling Manager

    4 weeks ago

    Mount Pritchard, New South Wales, Australia Mounties Group Full time

    About the RoleWe are seeking a highly skilled and experienced Responsible Conduct of Gambling Manager to join our team at Mounties Group. As a key member of our team, you will play a crucial role in our Safer Gambling Strategy, focusing on identifying and addressing gambling-related harm, managing guest interactions, and overseeing exclusion processes.Key...

  • Bakery Manager

    5 months ago

    Mount Barker, Australia Drakes Supermarkets Full time

    **Exciting Career Opportunity** - Attractive remuneration and 10% company discount for you and your family - Full on-the-job training and support provided - Join Australia's largest independent supermarket **About us**: Almost 50 years since Roger Drake purchased his first supermarket in 1974, Drakes Supermarkets has now become the largest independent...

  • Health Information Manager

    1 month ago

    Mount Alexander, Australia Dhelkaya Health Full time

    Location: North West Region | Mount Alexander Job type: Part time Organisation: Dhelkaya Health **Salary**: Salary not specified Occupation: Information Management Reference: VG/1823965 Dhelkaya Health is a fresh approach to healthcare that is deeply human. Our name, 'Dhelkaya,' derived from Dja Dja Wurrung language, translates to 'being healthy’. It...

  • Residential Manager

    5 months ago

    Mount Coolum, Australia Collar Group Full time

    Supportive leadership that gives you autonomy to make a positive impact - Generous Salary Packaging Benefit - up to $18,550 - Flexible work that promotes a healthy work-life balance **Benefits** - Monday - Friday hours with flexibility! - Market leading salary package including a base salary between **$140K-$160K** + super+ annual bonuses + **equity...

  • Responsible Conduct of Gambling Manager

    4 weeks ago

    Mount Pritchard, New South Wales, Australia Mounties Group Full time

    About UsMounties Group is a Profit for Purpose organisation owned by its members, existing to improve the lives of our members. We have over 250,000 members across various industry sectors, including Health & Fitness, Retail, Medical, Hospitality, Homecare, and Allied Health.The RoleWe are seeking a driven and dedicated Responsible Conduct of Gambling (RCG)...

  • Manager Housing, Alcohol and Other Drug

    5 months ago

    Mount Alexander, Australia Dhelkaya Health Full time

    Location: North West Region | Mount Alexander Job type: Full time Organisation: Dhelkaya Health **Salary**: Salary not specified Occupation: Community Services Reference: VG/1793160 Dhelkaya Health is a fresh approach to healthcare that is deeply human. Our name, 'Dhelkaya,' derived from Dja Dja Wurrung language, translates to 'being healthy’. It...

  • Service Manager Oshc

    6 months ago

    Mount Gravatt, Australia PCYC Queensland Full time

    We are currently seeking a passionate and professional OSHC Service Manager to join and oversee our PCYC Mount Gravatt OSHC Service. As the Service Manager, you will have the ability and support to lead your team within an innovative culture at the Service and bring excellent communication and knowledge to your role. If this sounds like you, then we want to...

  • Multiple Opportunities

    6 months ago

    Mount Gravatt East, Australia Anytime Fitness - Club Roles Full time

    **Work in a fun, upbeat atmosphere where every day is different**: - ** Help people to become the best version of themselves**: - ** Ongoing support and training**: - ** Free gym membership** **About the Role**: As a Motivated member of our team you will work along side our current club staff. You are responsible for helping to run the day to day tasks...

  • Project Management Specialist

    4 days ago

    Mount Waverley, Victoria, Australia Grace Worldwide Full time

    About the RoleWe are seeking an experienced Project Management Specialist to join our team at Grace Worldwide. As a Project Supervisor, you will be responsible for leading project teams and acting as the onsite client liaison on projects including office relocations, FF&E transport and installation, warehouse relocations, and more.Key Responsibilities:Liaise...

  • Assistant Service Manager Oshc

    5 months ago

    Mount Gravatt, Australia PCYC Queensland Full time

    We are currently seeking a passionate and professional OSHC Assistant Service Manager to join the team at our PCYC Mt Gravatt OSHC Service. As the Assistant Service Manager, you will support the OSHC Service Manager to support team members and assist with daily duties. If you love working with children, then we want to hear from you. **What we can offer** -...

  • Design Manager

    1 month ago

    Mount Pleasant, Australia Tilbury Douglas Full time

    **The Opportunity** To oversee the management and control of the design process to ensure that the design and procurement information packages are delivered to meet project requirements. To support the Project Delivery teams by providing design input, onsite or in the pre-construction period. The position will see you working with a senior design manager as...

  • Cash Management Specialist

    6 days ago

    Mount Pritchard, New South Wales, Australia Mounties Group Full time

    About the RoleWe are seeking a highly skilled Cash Control Officer to join our team in Mount Pritchard, NSW. This is a part-time opportunity that will involve servicing our customers and supporting the Group CCO Manager in maintaining a robust control framework.As a Cash Control Officer, you will be responsible for ensuring accurate clearance reconciliation,...