Assistant Director, IT Workplace Support
3 weeks ago
Executive Level 1
- Canberra, ACT
- $120,636 - $133,328
**About the Department of Employment and Workplace Relations**
We enable access to quality skills, training and employment services to support Australians find secure work in fair, productive and safe workplaces - supporting individuals and our nation to prosper.
**The Role**
The IT Workplace Support team provides face to face desktop support services to all users from the department and our client agencies across Australia. The team provides premier support services to Ministers, Senior Executives, Agency Heads and their support staff. We also provide ICT Stores, logistics, asset management and mobile telephony support services for the department. Please note that you will be required to work 100% from the office.
**Duties and Responsibilities**
You will be delivering the following support services:
- Providing desktop hardware and software support.
- Investigating and resolving IT issues.
- Providing written and verbal advice.
- Undertaking physical installation tasks.
- Providing support for Microsoft InTune and Mobile Telephony devices.
- Stock maintenance of iOS devices.
**How to Apply**
Applicants are required to provide up to a two-page summary (no more than 1000 words) that outlines skills, knowledge, and experience and why you should be considered for this vacancy. You should take into consideration the position overview (including any detailed position specific requirements) when drafting your response. Where possible include specific relevant examples of your work.
The APS work level standards accommodate the diversity of roles across the APS and are structured to clearly differentiate between the work expected (i.e. responsibilities and duties) at each classification level.
In the eRecruit (the department’s online recruitment system) you will also need to:
- upload a Curriculum Vitae
- provide contact details for 2 Referees.
**Eligibility**
**Citizenship** - to be eligible for employment with the Department, you must be an Australian Citizen or, in limited circumstances, in the process of obtaining it.
**Please refer to the Job Information Pack for more information about the role.**
Job Information Pack Opens in new window
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