Performance Lead

6 months ago

Newcastle, Australia nib health funds Full time

Let’s talk about who we are
- The nib Group has a mission and vision of people enjoying better health. Through our success, we aspire to more prosperous and sustainable communities, not only the creation of enterprise value. nib is a trusted health partner, helping members and travellers make more informed healthcare decisions, transact with healthcare systems and generally live healthier lives.
- We're looking for people who share this passion and want to be a part of a team that has the appetite and ambition to be extraordinary. Extraordinary comes in different perspectives and experiences. We're committed to an environment where everyone has the autonomy and freedom to be their authentic selves, every day.
- Let’s talk about diversity, equity and inclusion

Let's talk about this role

As the Performance Lead in our Sales space, your role will see you provide leadership and enhances the overall performance and effectiveness of our Sales Consultant frontline teams. The Performance Lead delivers advanced, robust coaching, planning and performance management in order to deliver on the strategic goals of t he organisation, and to deliver best-in-class customer experience in the smartest, and most effective way possible.

More specifically you will:
- Deliver coaching, one on ones, huddles, calibrations and team meetings according to the current leadership LEAP routine- Provide exceptional coaching to deliver on best-in-class customer service in the smartest way possible through planned and robust coaching sessions aligned to the LEAP coaching methodology- Provide real time, short and sharp coaching sessions, regularlyDevelop team members through coaching, constructive feedback, counselling and recognition- Set regular SMART goals in line with performance objectivesFollow up on short term and long-term goals- Acknowledge and celebrate success, consistently and regularlyHold regular team performance huddles, setting team goals and delivering analysis of performance- Lead call calibration sessions with team members to ensure consistent understanding of the LEAP methodologies

Let's talk about you

With a background in leadership or coaching front-line consultants, your ability to adapt in a fast-paced environment coupled with sound problem solving and decision-making skills will see you set up for success.

The ability work some PM and Saturday shifts will also be required. This is a 5 day per week opportunity.

You will have demonstrated success in producing high performing team results through coaching and development, with an ability to challenge the status quo, clearly voice solutions to issues and envisage new solutions to old practices.

Furthermore, you will have:
- Highly developed and effective coaching skills within a service environment- Ability to learn quickly and retain appropriate levels of knowledge- Excellent time management skills- Well-developed verbal and written communication skills- Creativity, high energy and a drive to succeed
- Let’s talk about working at nib
- Our hybrid working model provides our employees with the flexibility to work from one of our office Hubs and from home based on what works best for them and their team. We make a commitment to come together with purpose and are excited to share moments that matter with one another. Our Hubs are purpose built to support focused work, connection, and collaboration with peers. We provide a new starter benefit as well as ongoing financial support to set up and maintain a functioning home workspace. At nib, we’re committed to creating a flexible working environment where you’re free to be you.

Other benefits to support you at work (and play) include:
- Generous discounts on nib health and travel insurance products including 50% discount on employee health insurance-
- The opportunity to give back to the community through paid leave for volunteering through nib Foundation-
- Support _your better health _- whatever that looks for you - through our nib Well Program and corporate fitness discounts-
- Access to our employee share plans, short-term incentive program and life and salary continuance insurance benefits-
- Benefits to support our diverse workforce with 18 weeks paid parental leave for all new parents regardless of carer status, 5 days paid cultural leave for First Nations peoples and 4 weeks paid gender affirmation leave for trans, gender diverse and intersex employeesThe fine print
- All your information will be kept confidential according to EEO guidelines. Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment.

We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work.

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