Performance & Data Officer

7 months ago

Newcastle, Australia QBE Insurance Full time

**Primary Details**
Time Type: Full time

Worker Type: Employee

To work as part of a team improving data accuracy and performance information to support Managed Fund Claims activities. Support portfolio data and metrics that matter (including data validation and investigation of data issues with stakeholders)

**Data and Performance Officer**
- Work collaboratively with management to drive operational performance.
- If you love workers compensation, data and performance, this is your opportunity
- Competitive salary + bonus + benefits and working with a great team.

**The opportunity**

W ork collaboratively with our leaders to drive success across key compliance and performance metrics.

**Your new role**

As our performance and data officer you will have the opportunity to work collaboratively with our leaders to drive success across key compliance and performance metrics. Your ability to communicate, collaborate and guide will have a direct impact on the business as we strive for operational success. A key part of your role is going to be data analytics, formulating reports to send to the leaders, identifying trends, reviewing data and understanding how to tell a story with the reports you create.

Your role will include:

- Preparation and implementation of business performance reporting
- Responsible for the data validation process
- Support and influence across NI to achieve outcomes.
- Ensure claims practices are in line with internal guidelines/standards and best practice.
- Coach and support Claims teams with the assistance of the Skills Development Leads in your team.
- Review claims and provide constructive feedback on data quality, and performance trends.
- Ensure awareness of key risk areas and appropriately escalate identified failures in a timely manner.
- Provide guidance and recommendations to claims operations from your analysis of data to NI Leadership team.
- Look for, and lead opportunities for innovation in Workers Compensation process.

**About you**

You genuinely care about the work you do, you have a good understanding of claims management as well as data reporting and appreciate the important role it can play in business improvement initiatives. You are a team player, have great communication and influencing skills and a strategic mindset to help drive cha nge. You have attention to detail but can work in a fast-paced environment with lots of opportunity for growth with new strategic initiatives.

You will also have:

- Previous experience in workers compensation with an understanding of the life cycle of a claim and the key regulatory requirements
- Intermediate experience with Microsoft Excel and Office
- A genuine interest in data, performance, and reporting
- High attention to detail and time management
- The ability to communicate with stakeholders and ability to work in a collaborative environment to make suggestions.
- Experience with understanding performance goals and requirements

**About QBE**

We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage."

We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities.

With more than more than 13,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment - what if it was yours too ?

Your career at QBE - let's make it happen

**Benefits**

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

- 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance
- Our 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
- 18 weeks' gender-equal flexible leave for all new parents, including paid super
- The ability to maximise retirement savings through voluntary super contributions and company matching
- Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
- Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners

**Rewards & Recognition**

We value our employee's experience with us and are proud to have been recognised for the following awards:

- 2021 LinkedIn Top Employer & HRD Employer of Choice
- 2020 Best Workplace Diversity & Inclusion and Excellence Award for

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