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Business Process Manager

4 months ago

Melbourne, Australia QBE Insurance Full time

**Primary Details**
Time Type: Full time

Worker Type: Employee
- **Location: Melbourne preferred, open to other locations**:

- **Type: 12 month fixed term contract (parental leave cover)**

**The opportunity**
We have an opportunity for a Business Process Manager to join our Transformation team on a parental leave 12 month fixed term contract. In this role you will play a crucial part in identifying, analyzing, and implementing improvements to our business processes to enhance our operational efficiency and effectiveness to drive organizational success.

**Your new role**
- Coordinate end to end operational processes including new processes, process changes and retirement of processes
- Identify and drive process improvement and digitisation opportunities, and participate in improvement pipeline prioritization
- Provide input to Risk and Control Self Assessments to be conducted for operational processes managed
- Design, coordinate, implementation of, and seek assurance on the effectiveness of end to end operational process controls
- Manage the creation and maintenance of process assets and artefacts to ensure an effective process library
- Drive the adoption and maintenance of frameworks and standards related to process governance and management
- Act as a Business representative on enterprise wide projects

**About you**
- Experienced in process and value stream mapping
- Excellent root cause problem solving skills
- Good communication skills
- Understanding of downstream impacts of process-related decisions
- Strong project management skills
- Familiarity with process modelling and improvement methodologies (e.g., Six Sigma, Lean) desirable
- Knowledge of insurance industry regulations and compliance requirements desirable

**About QBE**

We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage.

We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities.

With more than more than 13,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment - what if it was yours too?

Your career at QBE - let's make it happen

**Benefits**

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

- 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance
- Our 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
- 18 weeks' gender-equal flexible leave for all new parents, including paid super
- The ability to maximise retirement savings through voluntary super contributions and company matching
- Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
- Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners

**Rewards & Recognition**

We value our employee's experience with us and are proud to have been recognised for the following awards:

- 2021 LinkedIn Top Employer & HRD Employer of Choice
- 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
- Gold Employer status for 4 years in a row 2019 - 2022 Australian Workplace Equality Index (AWEI) - the definitive national benchmark on LGBTQI+ workplace inclusion
- Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates
- Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)
- Family First accredited employer since 2021

**APPLY NOW and let's make it happen**

Application Close Date: 14/02/2024 11:59 PM

How to Apply:
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.