Business Process Analyst

2 months ago

Melbourne, Victoria, Australia Randstad Full time
Job Title: Business Process Analyst

Randstad is currently working with a top-tier defence company on a critical enterprise network modernisation program. This company will lead the planning and designing of the communications, surveillance systems, and network services to support the critical air traffic control functions.

This is a contract opportunity based in Melbourne.

Key Responsibilities:
  • Develop and document end-to-end processes for telecom operators, aligning with the TMFORUM Business Process Framework (eTOM).
  • Assess existing business processes and identify areas for improvement and redesign, collaborating with business process owners and stakeholders.
  • Establish a business process performance management framework with relevant KPIs, aligned with business and operations objectives.
  • Ensure all processes within the assigned scope are developed and documented in accordance with eTOM standards and are accessible to stakeholders via the business process management tool.
  • Processes scope covers functions such as infrastructure planning, cloud operations, network operations, cybersecurity, enterprise architecture, applications management, and BI/Analytics operations.
Requirements:
  • Bachelor's Degree in Telecommunication Engineering or a related field.
  • Established record of Telco experience, with a focus on business process architecture.
  • Minimum of 5 years' experience in related work areas, with practical process management responsibility.
  • Redesign current eTOM processes.
  • Full understanding of OSS/BSS processes, with experience in re-engineering these processes according to eTOM standards.
  • Proficiency in business process modeling and governance, as well as BPM tools.
  • Business Process Framework (eTOM) Certification.
  • ITIL Certification.
  • Conceptual thinking and analytics.
  • Excellent communication skills.
  • General management and organisational skills.
  • Good level of presentation skills.
  • Leadership and impact.
  • Excellent understanding of Telecom organisations and the roles and responsibilities of all business areas.
  • Creative thinking.

The candidate must be an Australian citizen and eligible to obtain a Security Clearance.

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