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Claims Specialist

1 month ago

Rhodes, Australia DingGo Full time

**We are DingGo**

We know that repairing a car ding is a stressful, painful and inconvenient.
DingGo solves this problem. Founded in 2018 and experiencing rapid growth, we are a web platform that is transforming the smash repair industry through innovative technology and digitisation.
We are an Accident and Incident management provider who works closely with Major Corporates, Government, SME’s, Repairers and Insurance companies to achieve a customer first solution to repairing their vehicles.
Our geographical reach continues to expand, and we now need to take our business to the next level.
Come join us as we change the way Australians repair their vehicles.

**About the role**

It’s an exciting stage of growth, and we’re looking for an experienced Claims Specialists that will manage, engage and build long lasting relationships with our insurance partners, customers, and repairers; consciously focusing on the areas in which need more coverage as we increase our client base.
As a Claims Specialist you’ll act as our internal & external expert from lodgement through to resolution - effortlessly making sure all our partners have an exceptional experience with the DingGo platform.

**You will also**:

- Actively monitor and control the claim process
- Manage and oversee our day to day recoveries, demands and total losses, along with facilitating escalations through our partner assessor Tapanda
- You will be the point of escalation for the operations team on all insurance matters
- Aid all customer inquiries and help requests, looking for themes and trends so we can continue to refine our offering
- Assist the business with any other operational or support needs, we are a start-up which means its all hands on deck, and roles often change and grow

**What you’ll bring**
- You have a customer-first mindset and well developed experience in the insurance industry
- You are energised by the idea of working with an early-stage technology business and evolving product. Experience in the motor industry would help too.
- You are a natural collaborator and communicator. We strive to provide stress free car repairs. You should too.
- You get things done. You can manage numerous tasks simultaneously, with the flexibility to adapt and pivot.
- Strong team skills and emotional maturity, with the proven ability for independent work and self-teaching. While we’re a fast moving business, you’ll also have an appreciation of traditional businesses and different demographics.
- A willingness to work with a diverse team and regional customers
- Flexible working arrangements
- Our offices are in Rhodes (which includes a free gym membership) and easy access to public transport
- You will live and breath our core values focused on care, value and ease

**Salary**: $75,000.00 - $85,000.00 per year

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Rhodes, NSW 2138: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- motor insurance claims (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: In person

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