Moneycare Intake Service Worker
3 months ago
Number of Positions Available:
1
Start your career with The Salvation Army today
- We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.
- ABOUT US
- The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.
Why this role matters
Moneycare is The Salvation Army’s national financial counselling and financial capability program. It is one of the largest and long-running such programs in Australia. Our evidence-based outcomes measurement process shows that we have a real impact on the lives of the people who come to us seeking assistance through materially improved mental health, personal well-being and financial resilience, including financial hardship alleviation.
Moneycare has a focus on holistic, strengths-based services that are professional, caring, and missional.
About the role
We are seeking a values-driven and proactive Moneycare Intake service worker to support individuals and families to navigate financial crisis and build financial well-being, capability and resilience.
Reporting to the Intake Service Team Leader, this is a max-term (until June 2025), part-time (24.7 hours per week) position based in Hamilton,NSW. Salary and conditions are in accordance with the SCHADS Award Level 3.
You will successfully- Triage all clients referred to the financial counselling services across the state.- Answer all inbound calls within required time frames.- Ensure appointments are booked as required for each Financial Counsellor or Financial Capability Worker.- Ensure all required documentation is requested to be available prior to initial consultation with Financial Counsellor.- Attend and/or deliver community engagement and community education sessions identified by the Team Leader to be beneficial to intake services.
You will have- Cert IV in Community Services or relevant field or willingness to obtain (desirable).- A current NSW paid Working With Children Check.- Financial Literacy Education Skill Set or willingness to obtain (desirable).- Experience in (or ability to quickly learn) call centre telephone system and related technology.- High level of computer literacy, including using online tools and digital technology to deliver services to clients.- The ability to meet deadlines and work under conflicting time pressures.- The demonstrated ability to work with different cultures and backgrounds.- The demonstrated ability to work with people experiencing difficulties and crisis.
What we offer
As a registered NFP we offer our eligible employees real and meaningful benefits such as;- NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit ($2,650)-
- Flexible working conditions-
- Health, fitness and financial discounts / benefits-
- Paid parental leave - 12 weeks-
- Up to 8 weeks leave per year through our purchase leave scheme-
- Up to 5 days paid leave per year to ‘volunteer’ in a TSA program or activity-
- Purpose driven career which has positive social and sustainable outcomes-
- Employee Assistance Program - Independent confidential counselling service;-
- Opportunity for career development;-
- An inclusive culture of dedicated, passionate and professional team members-
- Positively supporting and impacting the lives of others through your career contribution How to Apply
- The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory National Police Check._
- We value Integrity, Compassion, Respect, Diversity, and Collaboration_
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