Team Leader

3 weeks ago

Hamilton, Australia The Salvation Army Full time

Number of Positions Available:

1

- Start your career with The Salvation Army today

- We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.

- ABOUT US

- The Salvation Army is a Christian movement and one of Australia’s largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.
Why this role is important

Moneycare helps to improve the well-being of community members and corporate employees through its financial capability program,

You’re the Boss
- The award-winning program empowers and equips people to be the boss of their financial situation.

Moneycare supports local communities and corporate organisations across Australia. Our trained and experienced facilitators run online webinars and face-to-face workshops and seminars.

About the role

We are seeking a values-driven and dedicated Moneycare Financial Counselling Line Team Leader, reporting to the Moneycare Manager Regional NSW and ACT. You will be responsible for overseeing the operations of the Moneycare Financial counselling line including management of the performance and training of Intake Workers.

This is a permanent full-time position based at our Newcastle Moneycare, Hamilton. Salary is in accordance with SCHADS Level 5.

You will successfully- Provide oversight of phone calls and booking financial counselling appointments and ensure they are being conducted in accordance with policies, procedures and guidelines.- Prepare weekly and monthly reports. Distribute to relevant State Managers and respond to any issues raised.- Oversee training and support of Intake Workers.- Liaise with relevant Moneycare Regional Managers where appropriate.- Provide Team Management.- Review technology needs and consider ways to improve the experience of community members who make contact.

You will have- At least a Diploma level (or equivalent) in a related field.- Understanding of the nature of poverty in Australia and the provision of social services and Emergency Relief services in Australia.- A well-developed knowledge base of the principles and practices within social and community service operations.- High skills in (or ability to quickly learn) call centre telephone systems and related technology.- Good empathetic listening skills and ability to build rapport over the phone.- A sound level of experience in delivering case work, or a strong understanding of casework practice, is highly regarded.- The ability to encourage, support and be part of a larger team to accomplish TSA mission and goals.- A high level of interpersonal skills including the ability to consult and negotiate with a range of internal and external stakeholders, and form positive collaborative relationships with internal TSA employees and volunteers.- Good empathetic listening skills and ability to build rapport over the phone.- A high level of computer literacy, including using online tools and digital technology to deliver services to clients.- Strong leadership, problem solving, decision-making and evaluation skills.- A can-do attitude, willingness to go the extra mile.- The ability to critically reflect on professional practice and attitudes.

What we offer

As a registered NFP we offer our eligible employees real and meaningful benefits such as;- NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit ($2,650).- Flexible working conditions.- Health, fitness and financial discounts / benefits.- Paid parental leave - 12 weeks.- Up to 8 weeks leave per year through our purchase leave scheme.- Up to 5 days paid leave per year to ‘volunteer’ in a TSA program or activity.- Purpose driven career which has positive social and sustainable outcomes.- Employee Assistance Program - Independent confidential counselling service.- Opportunity for career development.- An inclusive culture of dedicated, passionate and professional team members.- Positively supporting and impacting the lives of others through your career contribution.

How to Apply
- The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. _
- We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. W_
- The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory National Police Check._
- We value Integrity, Compassion, Respect, Diversity, and Collaboration_

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