Sales Support Representative

4 weeks ago

Brisbane, Australia FireMate Full time

Would you like to **join a global leading software-as-a-service company?** Do you want to take your current experience as an administrator into a company **offering fast career development and progression?** Do you like wearing red Converse shoes?

**Did you answer ‘yes’?** Please read on.

**FireMate** is a pioneer in the fire protection industry and we’re looking for a **Sales Support Representative** to join our growing team.

**Your role will be to...**
- support the global sales team to maximise outcomes for FireMate and our clients
- provide assistance to the Global Head of Business Development in all things sales
- collaborate with your FireMate colleagues
- exercise and enhance your skills, knowledge and talents

**Your responsibilities will include**
- receiving leads via phone and HubSpot and arranging appointments for the sales team
- conducting warm calling to potential prospects
- arranging and participating in appointments and product demonstrations (and leading these in the future)
- following up with prospects, issuing proposals and quotations
- liaising with customers and prospects through their lifetime with FireMate
- representing FireMate at trade shows and industry functions to develop sales opportunities and acting as a positive FireMate ambassador

**We’re looking for someone...**
- who brings their best every day
- who wants to improve their work performance and be coached
- with a successful track record in Fire or Service and Maintenance industries or software experience would be great, but not mandatory
- with 1-2 years success in a sales support role
- who has proven experience with building rapport and providing exceptional customer service
- who approaches their work the ‘FireMate Way’ (honest, fair, amicable), and always takes responsibility
- with a flair for communicating (written, face-to-face and online)
- with the drive to grow and develop - you’re ambitious, results-oriented, resilient, tenacious, positive, and determined
- with a sense of humour and experience in communicating through gifs and memes

**We trust you can use**
- a computer (you’d be surprised )
- Microsoft 365
- CRMs (HubSpot experience would be very cool)

**We’re guessing you’re**
- resourceful
- willing to share your ideas
- a team player
- ready, willing and able to learn
- organised, with strong attention to detail
- a good listener

You will become an active member of the FireMate family, providing a personal contribution that ensures we are the best at what we do In return for hard work, FireMate offers a generous package, a rewarding career path, and mentoring from senior management.

If this sounds like you, we’d love to hear from you.

**About FireMate**:
FireMate is the global leader in fire protection maintenance software and remote fire panel monitoring, headquartered in Australia. FireMate is part of the Halma group of life-saving technology companies. Halma is headquartered in London and employs over 7,000 people in more than 20 countries.

Our pioneering solutions are designed with first-hand fire industry experience specifically for fire protection maintenance providers to transform the way they manage their business.

It’s our mission to help our clients to optimise and modernise their processes and run their company as efficiently as possible. Our team of fire industry experts is dedicated to offering the best support and to providing training and business advice tailored to our client’s requirements.

Our software and services enable our clients to schedule maintenance and testing of fire protection assets in accordance with industry standards. The system provides complete traceability of test and service operations, providing fire maintenance providers as well as building owners and managers with peace of mind that regulatory obligations have been fulfilled.

**Salary**: $65,000.00 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Brisbane QLD: Reliably commute or planning to relocate before starting work (required)

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