Customer Service Representative

2 weeks ago

St Marys, Australia JELD-WEN Full time

**About our Organisation**

As Australia's largest timber door manufacturer, **Corinthian Doors** has taken its famous brand around the world, securing an international reputation for quality, innovation and design.

**Corinthian** is part of the JELD-WEN group of companies including iconic brands A&L Windows & Doors, Airlite Windows & Doors, Aneeta Window Systems, Breezway louvres, JELD-WEN Glass, Kolder Shower Screen & Wardrobes, Regency Shower Screens & Robes, Stegbar Windows & Doors, Trend Windows & Doors and William Russell Doors, the world's largest supplier of timber doors and windows.

**About our Opportunity**

As a valued member of our Customer Service team, you will be a part of a professional and close-knit team where customer service is at the forefront of every interaction. You will act as the liaison point between customers and internal departments, providing a clear flow of information by responding to inquiries, at times managing difficult conversations, troubleshooting solutions to improve the customer experience, and meeting the requirements of the customer. You're a specialist support to our customers, you will enjoy being constantly challenged in this role laying invaluable foundations to grow and take your career in any direction you wish within a brand that is a part of a global organisation.

In addition, you will:

- Process quotes, place orders and backorders into our ERP system
- Schedule deliveries
- Demonstrate a high standard of customer service and communication skills
- Have the ability to work effectively as part of a team.

**About You**

Ideally you'll have customer service experience, be self-motivated, have the initiative to participate in our comprehensive training, and demonstrates a willingness to learn, as this is a stepping stone to progress into future opportunities within internal sales and sales representative roles.

We’re looking for a team player who has the desire to contribute to a positive work environment, who is agile, methodical with highly developed interpersonal skills with the ability to adapt their communication style to the needs of the internal and external customers. You'll need to be pragmatic in your approach to providing quality customer service with capability in lateral thinking when resolving problems that arise.

In addition, you will bring
- Competency in using MS Office Suite
- Pride yourself on thoroughness and attention to detail
- Exceptional time management enabling to effectively manage competing priorities
- Previous experience in the manufacturing or building industry would be advantageous
- Outstanding communication skills
- Work autonomously
- Dependable, punctual, and able to work Mon-Fri 8:00am-4:30pm

**What's On Offer**
- Opportunity to work within a large, welcoming team.
- On-site parking
- Generous discounts on our extensive range of JELD-WEN products
- Mandatory shut down over the Christmas holiday period

**Your Next Steps**

Agencies will only be engaged if required. Please do not contact us or send applicants to us unless requested by the Talent Acquisition Team.

LI-CS1

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