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Collections Officer

3 months ago

Mascot, Australia Winc Full time

Winc is a workplace support company. We source, package and deliver everything a workplace needs. We free up companies to do what they do best by taking care of everything a workplace needs to work - all in one place and delivered. We're here for all organisations, whether they're an SME or large enterprise, in education or health, private sector or government.

The **Collections Officer (Call Centre) - 12 months maternity leave cover** supports our Accounts Receivable Team and Winc as a whole through ensuring healthy cashflow and decreasing aged debt. It is responsible for answering a high volume of calls and incoming communications from customers and internal team members in relation processing payments and resolving minor disputes to decrease all aged debt on the ledger.

***Key Accountabilities**
- Answer all inbound calls from the Accounts Receivable Que
- Respond to all Accounts Receivables mailbox ques within SLA
- Make outbound calls in relation to collections
- Provide financial documents
- Working with internal departments on finance processes
- Processing credit card payments
- Reconciliation of small spend accounts
- Resolving minor disputes
- Order cross checking for delivery
- Assisting on any Ad Hoc duties

***
**Qualifications & Experience**
- Ability to communicate both written and verbally in a professional and effective manner
- An ability to give and receive information accurately
- Basic Microsoft office experience
- Strong attention to detail
- SAP Experience is preferred however not essential
- Excellent multitasking skills
- 1-year experience in a call centre or customer service environment

***
**Working with us**
- We believe we’re better and smarter together and our values reflect our commitment to creating a welcoming, diverse and inclusive environment.
- We all reap the rewards of diversity with gender equity across teams, senior management and internal promotions as just the beginning.
- We are committed to First Nations empowerment and support and clear on our responsibility to take action to address the imbalance in opportunities.
- We are focused on working towards a more sustainable future with our Winc Social Agenda - our plan to make a difference across six pillars of social responsibility (Safe Work Practices, Gender Equity, First Nations Empowerment and Support, Climate Change, Responsible Packaging/Management of Waster and Ethical Sourcing).
- We’re passionate about setting our people up for success and providing the training, tools and environment to enable you to perform your best and develop your career at Winc.
- We take care of our people through our internal Mental Health First Aider network, free access to our Employee Assistance Program, and generous leave entitlements to support you through the various priorities and stages of life (e.g. Lifestyle Leave, Volunteering Leave, Cultural Awareness Leave, Sorry Business Leave, Paid Parental Leave, Domestic Violence Leave).
- And finally, there’s plenty of perks Our much loved quarterly Our Heroes recognition program, team discounts, corporate partner discounts. People say it’s a really collaborative and supportive environment - why don’t you be the judge?

We are passionate about First Nations employment and encourage First Nations Peoples to apply.

**To Apply**: Send your resume to the Winc People Team by selecting ‘Apply’ and following the prompts.