Guest Service Agent

1 month ago


Springfield, Australia Lancemore Hotel Group Full time

**Advance your customer service/**administration** career**:

- ** No Hotel experience required - just a great attitude and work ethic**:

- ** Work with a great team in an exceptionally beautiful location**

We have a great opportunity for an outgoing and service focused Receptionist/Guest Service Agent to support the Front Office, Sales and Banqueting teams at our stunning Macedon Ranges Hotel.

**ABOUT THE ROLE**:

- Help deliver exceptional guest experiences at every part of the journey including reservations, arrivals, departures and throughout their stay
- Be an ambassador for the hotel, positively representing and promoting our boutique brand
- Be a key part of the guest experience, interacting wherever and whenever possible
- Help to ensure a smooth check in and out process for our guests utilising the Hotel's PMS system
- Answer and process reservation enquiries, make recommendations and upsell rooms according to availability
- Coordinate with other departments
- Answer and dispatch both incoming external and internal calls
- Maintain sufficient knowledge of all room rates and available packages
- Follow up on all guest requests and complaints
- Be a key part of the guest experience, interacting wherever and whenever possible
- Support the operational teams with administrative tasks as required

**ABOUT YOU**:

- Have a desire to genuinely help people
- Excellent telephone technique and the ability to maintain friendly relations with both our internal and external customers
- Good time management and communication skills
- Well-developed computer knowledge and strong administrative skills
- You have a warm, personable yet professional disposition
- Front Office/reservation experience preferred but not essential
- Success in a similar role preferred but not essential, we are employing on attitude not just experience
- Deliver exceptional guest service and get a kick out of helping, problem-solving and being accountable for your workload
- An acute eye for detail and exceptional interactive social skills
- Ability to work under pressure in a varied, fast paced environment, by taking initiative and working collaboratively
- Positive mindset and a can do attitude

**ABOUT US**:
**Lancemore Macedon Ranges**

Set within 274 acres of lush vineyards and rolling Australian countryside in Victoria’s incredible Macedon Ranges, it is hard not to feel a powerful sense of purpose and place at Lancemore Macedon Ranges. From the grandeur of the entrance, its interiors have been elegantly reimagined with an unmistakably contemporary feel. The property features flexible conferencing and meeting spaces equipped with modern technology, a Halliday rated vineyard, elegant restaurant, 72 modern accommodation rooms, infinity pool, and communal lounges.

**Lancemore Hotel Group**

Founded in 1986, **The Lancemore Group** is a leading Australian boutique lifestyle brand.
- Our Hotels offer boutique accommodation, conferences & meetings, weddings & events, wellness spas, critically acclaimed restaurants and award-winning wines.
- We are rapidly expanding across Australia and are unique in being a family owned company that combines the head of a large operation with the heart of a family company.
- You will be joining a high performing workplace that believes in developing new talent, empowering our people to drive their own results, career progression opportunities and generous staff discounts.

**Our Values**

Fun | Authentic Hospitality | Caring | Ownership Mindset | Performance | Growth

Follow us on Linked in


  • Guest Service Agent

    1 month ago


    Springfield, Australia Lancemore Hotel Group Full time

    Advance your customer service/administration careerNo Hotel experience required - just a great attitude and work ethic Work with a great team in an exceptionally beautiful locationWe have a great opportunity for an outgoing and service focused Receptionist/Guest Service Agent to support the Front Office, Sales and Banqueting teams at our stunning Macedon...

  • Guest Service Agent

    1 month ago


    Springfield, Australia Lancemore Hotel Group Full time

    Lancemore Macedon RangesAdvance your customer service/administration careerNo Hotel experience required - just a great attitude and work ethic Work with a great team in an exceptionally beautiful locationWe have a great opportunity for an outgoing and service focused Receptionist/Guest Service Agent to support the Front Office, Sales and Banqueting teams at...


  • Springfield Lakes, Queensland, Australia Lancemore Hotel Group Full time

    Lancemore Macedon Ranges offers an exceptional opportunity for a Receptionist/Guest Service Agent to support the Front Office, Sales and Banqueting teams at our stunning Macedon Ranges Hotel.About the RoleDeliver exceptional guest experiences from reservations to departures, ensuring every interaction is positive and memorable.Become an ambassador for our...


  • Springfield Lakes, Queensland, Australia Lancemore Hotel Group Full time

    About the RoleWe are seeking a highly motivated and service-focused Guest Service Agent to join our team at Lancemore Macedon Ranges.Key ResponsibilitiesDeliver exceptional guest experiences throughout their stay, ensuring a smooth check-in and check-out process.Be an ambassador for the hotel, positively representing and promoting our boutique brand.Interact...

  • Customer Service Agent

    6 months ago


    Springfield, Australia Probe CX Full time

    At Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than...


  • Springfield Lakes, Queensland, Australia Lancemore Hotel Group Full time

    Customer Service Role at Lancemore Macedon RangesWe are seeking a highly skilled and motivated Customer Service Agent to join our team at the stunning Lancemore Macedon Ranges Hotel.About the Role:Deliver exceptional guest experiences from reservations to departures, ensuring a seamless journey for our valued customers.Act as an ambassador for our hotel,...


  • Springfield Lakes, Queensland, Australia Lancemore Hotel Group Full time

    About the RoleWe are seeking a highly motivated and customer-focused Receptionist/Guest Service Agent to join our Front Office, Sales, and Banqueting teams at Lancemore Macedon Ranges Hotel.This is an exceptional opportunity for someone who is passionate about delivering outstanding guest experiences and has a strong desire to help others. As a key member of...


  • Springfield Lakes, Queensland, Australia Lancemore Hotel Group Full time

    Key Details:Salary Range:$65,000 - $80,000 per annumLocation:Macedon Ranges, Victoria About the Role:We are seeking an experienced Guest Service Agent to join our team at Lancemore Macedon Ranges. As a Customer Experience Ambassador, you will play a key role in delivering exceptional guest experiences at every stage of their journey.You will be an...


  • Springfield Lakes, Queensland, Australia Lancemore Hotel Group Full time

    About the RoleWe are seeking an exceptional Guest Service Agent to join our team at Lancemore Macedon Ranges, a leading Australian boutique lifestyle brand.This is a fantastic opportunity for someone who is passionate about delivering outstanding customer experiences and has excellent communication skills.Key Responsibilities:Deliver exceptional guest...


  • Springfield Lakes, Queensland, Australia Lancemore Hotel Group Full time

    About UsLancemore Hotel Group, a leading Australian boutique lifestyle brand founded in 1986, offers a unique combination of luxury accommodations, conferencing and meeting spaces, weddings and events, wellness spas, critically acclaimed restaurants, and award-winning wines.Our OpportunityWe are seeking an exceptional Guest Service Agent to join our team at...


  • Springfield Lakes, Queensland, Australia Lancemore Hotel Group Full time

    About the RoleWe are seeking a highly motivated and customer-focused Receptionist/Guest Service Agent to join our Front Office, Sales, and Banqueting teams at our stunning Macedon Ranges Hotel.As a key member of our team, you will be responsible for delivering exceptional guest experiences at every stage of their journey, from reservations to departures....

  • Property Manager

    6 months ago


    Springfield, Australia Gough Recruitment Full time

    Opportunities to WFH, with flexible working arrangements - Monday-Friday role - Up to $80k + super + allowances! This extremely rare opportunity has opened within an innovative agency who are all about providing excellent service to their clients using the latest technology and holds a fantastic reputation across QLD and interstate. Our client is seeking an...


  • Springfield Lakes, Queensland, Australia Lancemore Hotel Group Full time

    About the RoleWe are seeking a skilled Customer Service Representative to join our Front Office, Sales and Banqueting teams at our stunning hotel in the Macedon Ranges.This is an excellent opportunity for individuals who have a desire to genuinely help people and provide exceptional guest experiences. As a key part of the guest experience, you will interact...


  • Springfield Lakes, Queensland, Australia Lancemore Hotel Group Full time

    About the RoleAs a Customer Service Ambassador for our esteemed hotel in Macedon Ranges, you will be at the forefront of delivering exceptional guest experiences. This involves handling reservations, arrivals, departures, and interactions throughout their stay.We seek an individual who embodies the essence of hospitality, providing warmth, and personal...


  • Springfield Lakes, Queensland, Australia Lancemore Hotel Group Full time

    About the RoleWe are seeking an exceptional Customer Service Ambassador to join our team at Lancemore Macedon Ranges. As a key member of our Front Office, Sales and Banqueting teams, you will play a vital role in delivering outstanding guest experiences from reservations to departures.The ideal candidate will possess excellent communication skills, a warm...

  • Wait Staff

    6 months ago


    Springfield, Australia Vapiano Australia Full time

    I'm looking to add a dedicated and customer-oriented Waiter to our team at our bustling location in Orion Shopping Centre in Springfield Central, Queensland. As an experienced hiring manager, I understand the important role that waitstaff play in creating a positive dining experience for our guests. We are seeking an individual who is passionate about...


  • Springfield, Australia Hog's Australia Steakhouse Springfield Full time

    **Assistant Manager - National Restaurant Concept** **Location Springfield Qld** **About Our Business** We are one of Australia’s leading casual dining concepts. We pride ourselves on delivering excellent food and a great guest experience. **Assistant Manager (Hospitality). Full Time or Part Time depending on applicant needs.** An exciting opportunity...


  • Springfield, Australia Mirvac Full time

    Mirvac's people are our most valuable asset. We are proud to have built a culture of inclusivity, innovation and collaboration, becoming a place where people genuinely want to work. We offer a number of competitive and unique benefits for permanent employees including: $1000 of Mirvac Securities Annually Flexible Work Arrangements Leadership and Professional...


  • Springfield, Australia Rozelle's at Carrick Hill Full time

    **Rozelle's at Carrick Hill **is looking for front of house professionals to join the team. Rozelle's is a casual restaurant located within the grounds at Carrick Hill offering brunch, and a selection of antipasti, pizzas and dishes cooked in our wood oven for lunch Wednesday to Sunday, and public holidays. We also have an event space available to hire,...


  • Springfield, Australia Probe CX Full time

    Are you a positive person with an eager to learn attitude? Do you have strong communication & customer service abilities? And do you have the ability to interpret customer needs & provide suitable solutions? If so, this is the role you’ve been looking for! We are currently looking for passionate **Customer Service Specialists** to join our growing team in...