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Customer Service Consultant

4 months ago

Doncaster East, Australia O'Brien Glass Industries Limited Full time

Are you searching for a crackin' new career as our new Customer Service Consultant? This might be the role you have been waiting for

**What’s in it for you**:

- Discounts on major retail brands, dinning experiences, insurances, travel, health and beauty and much more
- Access to our Employee Assistance Program
- Get up to 30% on windscreen repair and replacement
- Training and development - we pride ourselves on helping our people realising their potential and provide them with a fulfilling career
- Regular competitions and social events to help keep teams connected and engaged
- Opportunities to give back to the community through varied events and activities

**About the Role**:

- Be the first point of contact for customer service inquiries
- Provide great customer experience offerings
- Resolving costing discrepancies, and systemising projects with ease and efficiency for all stakeholders involved
- Solving the one-off problems that arise on a day to day basis with real care is the focus of this position
- General Ad Hoc duties

**Essential skills & competencies**:

- Contact Centre experience is preferred
- A strong focus on meeting and exceeding targets
- Have a true passion for delivering customer service excellence
- An ability to work with defined KPI’s
- Possess a confident, engaging approach
- Strong influencing and negotiation skills
- Resilience and the ability to work in a complex and changing environment.
- Top performing can do attitude

As part of **Belron®**, the world's leading glass specialists operating in 35 countries, **O'Brien®** put our customer at the heart of everything that we do. We serve more than 300,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. We are a highly successful business, and we need talented people like you to keep us strong. We strive to create a work experience where you can be yourself, achieve great things and feel inspired. A workplace where you can be your best you.

O’Brien® is an equal opportunity employer. We celebrate diversity and are committed to create an inclusive environment for all employees. Our goal is to be a diverse workforce that is representative of the communities we serve. If you don’t quite meet all of the criteria but feel like you could make a difference at O’Brien, get in touch.