Sales & Customer Service Consultant

5 months ago

Doncaster, Australia DFP Recruitment Services Full time

**Job description**:
**About the Company**:
We are proud to partner with an industry leader of product innovations and business models with a focus on sustainability. Our client Miele is an independent family-owned company who have been in operation for over 120 years, offering a range of premium domestic appliances and pride themselves on the performance, quality, durability and service of their products. Customers around the world remain loyal to the Miele brand.

**The role**:
Their people are the heartbeats of the organisation and are empowered to bring their authenticity to the workplace. They are seeking a sales and custoemr service focused applicant to join their experience centre in Doncaster With full training provided this is an amazing opportunity to step into a role and build your career with a premium brand. You will be responsible for providing their clients with premium customer service, providing product solutions and build strong customer relationships. Motivated and positive, you will have demonstrated experience working in a busy retail sales customer service role and be capable of providing outstanding service to customers.

**Your responsibilities will incorporate**:

- Consult with customers to provide product information, demonstrations, quotations and follow ups, through to closure of sales
- Ensure showroom and equipment are clean and in line with display standards
- Support the in house Culinary Team with the coordination of cooking classes
- Continually learn and improve on product knowledge in order to offer best solutions to customers
- Assist with telephone enquires and general administration duties
- Assist with trading nights, product training sessions and showroom events
- Active participation in the customer engagement framework
- Achieve and exceed team based targets & KPIs

**To be considered for this position you will demonstrate the following capabilities**:

- Experience delivering world class customer service standards with a consultative approach
- Ability to work and succeed in a team environment
- Ability to resolve customer enquiries and potential conflicts in a professional manner
- Can thrive in a fast paced, high pressure situations
- Adaptable and ability to think quickly on your feet to provide solutions to customers
- Possess excellent communication skills
- Intermediate knowledge of systems including MS Excel and CRM software
- Desire to continually learn and improve on product knowledge in order to advise our customers

**Benefits**:

- Staff Discounts on Miele products
- Training, coaching and development from an experienced Centre Manager
- Career development opportunities from a company who supports growing from within
- Opportunity to join a fantastic workplace culture and team

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