Customer & Network Ops Coordinator

3 months ago

Wollongong, Australia NSW Government -Regional and Outer Metropolitan Full time

**About us**

Transport for NSW keeps our State moving by providing safe, integrated and efficient transport systems. We put our customers at the centre of everything we do - and we do a lot. We connect people, communities and industry and manage how they use our road, rail and maritime networks and services, and even active modes like walking and cycling. The work we do connects the journeys you take every day.

We are a state government organisation made up of more than 28,000 people and we're in the middle of delivering the largest transport infrastructure program in Australia's history. We work across planning, policy and procurement, harnessing data and technology to develop smarter and more adaptive transport solutions.

That means job opportunities in metropolitan and regional areas across NSW - and you have the chance to be part of creating a lasting legacy that will benefit generations to come.

Find out more about Transport for NSW

**About the Team**

Transport’s Regional and Outer Metropolitan division’s purpose is to make regional and outer metropolitan NSW a better place to live, work and visit. Our division is made up of over 4,400 people in over 270 locations across NSW. We operate transport services and maintain our regional networks to help our regional communities and visitors stay safe and connected.

**The Opportunity**

Right now, we have fantastic permanent full-time opportunity for a Customer and Network Operations Coordinator within the Customer Coordination and Service Delivery Branch. The role provides customer-focused advice to and collaborates with key internal and external stakeholders to contribute to the management of day-to-day operation and reporting on the regional and outer metropolitan transport network within an assigned geographic area to ensure consistency and best practice operational activities in delivering a high degree of customer service and operational readiness.

**What **you will be involved in**
- Drive and promote high quality, best practice, standardised operational practices across the transport network in regional NSW to facilitate the optimum customer experience and influence network performance outcomes.
- Engage and maintain key stakeholder relationships with the Regional Transport Operations Centre, the Transport Management Centre, Network & Assets, Community and Place, emergency service agencies, local councils, and other partners to ensure customer-focused operational and network performance outcomes are achieved for planned work and unplanned events and to improve service delivery to customers.
- Coordinate the management of and reporting on operational responses to unplanned incidents and emergencies, including attending incidents when required, influencing and persuading response partners to advocate for the quick clearance of incidents and urgent restoration of network capacity, and evaluating and reporting on response outcomes to ensure timely restoration of network capacity and continuously improve operational responses

View the role description for this position.

This team provides flexible, hybrid working conditions, but there is a requirement to participate in an on-call roster and respond outside of normal business hours.

**About You**

You will be an adaptable and resilient Customer and Networks Operations Coordinator with demonstrated experience working in high pressure environments and thinking on your feet. Possessing strong communication skills, you will have excellent stakeholder engagement skills and an ability to build rapport easily to influence outcomes and challenge ways of working.

With a background in network planning or transports operations you will ideally have knowledge of road construction and maintenance activities. In addition to this, you will have a sound knowledge of transport operations management techniques, devices, policies, and standards. Above all, you will be confident in your decision-making capability, and you will excel at delivering expert advice to customers, clients and stakeholders, often within short timeframes and under challenging circumstances.

To be successful in this role, you will be required to possess a current driver’s license and travel to assist with or coordinate operational planning and responses to unplanned and planned events/incidences affecting the NSW State and regional network is also necessary.

This is an exciting opportunity for an experienced communications professional to step into a rewarding and challenging role that delivers real outcomes for the people of NSW.

**Salary and benefits**

The salary for this position is USS9 ($119,898) - ($128,893) per annum plus superannuation and leave loading.

For more information on the benefits of working with Transport for NSW, read our Employee benefit guide.

**Interested?**

By joining Transport for NSW, you’ll have access to a range of unique government benefits in a flexible work environment like no other. If you’re

  • Customer & Network Ops Coordinator

    3 months ago

    Wollongong, Australia Transport For NSW Full time

    Organisation/Entity: Transport For NSW- Job category: Projects- Job location: Wollongong, NSW, AU, 2500- Job reference number: 86422- Employment type: Permanent Full-Time- Salary range: $119898.0-$128893.0**About us** Transport for NSW keeps our State moving by providing safe, integrated and efficient transport systems. We put our customers at the centre of...

  • Volunteer Retail Assistant

    4 months ago

    Wollongong, Australia Save the Children Full time

    Do you want to do something that makes a positive difference in world? Here’s a great opportunity to be part of an amazing team working towards a cause you can be proud of. By volunteering in our Wollongong Op Shop, you’ll be supporting Save the Children, Australia’s leading child rights organisation. We work with families and communities to ensure...

  • Sales Coordinator

    4 months ago

    Wollongong, Australia Southern Cross Austereo Full time

    **Sales Coordinator**: **Wollongong** - **Salaried**: Southern Cross Austereo is Australia’s leading media entertainment company, home of LiSTNR and the Triple M & HIT network. With the ability to reach 95% of the population through our Radio, TV and Digital channels, our mission is to Entertain, Inform & Inspire all Australians Anytime. Anywhere! - In...

  • Senior Infrastructure Architect

    1 week ago

    Wollongong City Council, Australia Accelo Full time

    Infrastructure Engineer Job DescriptionWe are seeking a highly skilled and experienced Infrastructure Engineer to join our team at Accelo.The ideal candidate will have a strong background in managing and deploying microservices, containerised environments, and implementing Dev Sec Ops practices.This role requires expertise in AWS, Linux, and Infrastructure...

  • Support Coordinator

    3 months ago

    Wollongong, Australia Community Connecting Illawarra Full time

    Community Connecting Illawarra is a community-based, person-centred support service for people with disabilities in the Illawarra region. We are an innovative organisation that embraces community inclusion for our members in mainstream environments. We are currently offering an opportunity for a Support Coordinator. We are currently looking to hire a Support...

  • Support Coordinator

    4 months ago

    Wollongong, Australia Community Connecting Illawarra Full time

    Community Connecting Illawarra is a community-based, person-centred support service for people with disabilities in the Illawarra region. We are an innovative organisation that embraces community inclusion for our members in mainstream environments. We are currently offering an opportunity for a Support Coordinator. We are currently looking to hire a Support...

  • Support Coordinator

    2 weeks ago

    Wollongong, Australia Community Connecting Illawarra Full time

    Community Connecting Illawarra is a community-based, person-centred support service for people with disabilities in the Illawarra region. We are an innovative organisation that embraces community inclusion for our members in mainstream environments. We are currently offering an opportunity for a Support Coordinator. We are currently looking to hire a Support...

  • Neighbourhood Coordinator

    13 hours ago

    Wollongong, New South Wales, Australia Uniting Full time

    About the OpportunityThe Neighbourhood Coordinator is a key role within our organisation, responsible for leading a team of Support Workers and Volunteers to deliver high-quality services to our clients. This position will facilitate the delivery of care and support services to enable our clients to live independently in their own homes and stay connected to...

  • Event Operations

    3 months ago

    Wollongong, Australia Venues NSW Full time

    Venues NSW is a commerically focused agency of the NSW Government, encompassing the Sydney Cricket Ground and Allianz Stadium as well as major sporting and cultural stadiums and precincts in Sydney, Olympic Park, Parramatta, Newcastle and Wollongong. The network of stadiums and entertainment centres host in excess of 5 million people a year at more than 500...

  • Customer Consultant

    1 month ago

    Wollongong, Australia Blackwoods Full time

    Opportunities to grow and develop your career - Monday - Friday role - Team member discounts to Kmart, Bunnings and Officeworks **The Opportunity** As a key part of the retail trade store team, you will support with activities in the store from customer service through to general upkeep of the retail environment. The Customer Consultant is at the forefront...

  • Senior Cloud Infrastructure Specialist

    2 weeks ago

    Wollongong City Council, Australia Accelo Full time

    About the RoleWe are seeking a highly skilled and experienced Cloud Infrastructure Specialist to join our team at Accelo. As a key member of our infrastructure team, you will be responsible for designing, implementing, and maintaining our cloud infrastructure, ensuring high performance, availability, and security.Key ResponsibilitiesContainer Build Process:...

  • Senior Infrastructure Architect

    5 days ago

    Wollongong City Council, Australia Accelo Full time

    Job Title: Senior Infrastructure EngineerWe are seeking a highly skilled and experienced Senior Infrastructure Engineer to join our team at Accelo.About the RoleThis is a key position that requires expertise in designing, implementing, and managing cloud infrastructure, containerized environments, and DevSecOps practices. The ideal candidate will have a...

  • Repair Coordinator

    1 day ago

    Wollongong, New South Wales, Australia Sedgwick Full time

    About the RoleSedgwick is seeking a skilled Repair Coordinator to join our Repair Solutions division. As a key member of our team, you will play a crucial role in supporting our clients and their customers during times of need.Key ResponsibilitiesEngage with partner builders to complete site assessments and building make-safe procedures.Coordinate property...

  • Customer Service Representative

    1 day ago

    Wollongong, New South Wales, Australia Blackwoods Full time

    About the OpportunityWe are seeking a highly motivated and customer-focused individual to join our retail trade store team as a Customer Consultant. As a key member of our team, you will play a vital role in supporting our customers and contributing to the overall success of our store.Key ResponsibilitiesProvide exceptional customer service, including...

  • Customer Consultant

    2 months ago

    Wollongong, Australia Blackwoods Full time

    The OpportunityAs a key part of the retail trade store team, you will support with activities in the store from customer service through to general upkeep of the retail environment. The Customer Consultant is at the forefront of our customer centric mentality.This is a permanent, full-time opportunity and will be based onsite at Blackwoods Wollongong in...

  • Care Coordinator

    1 week ago

    Wollongong, New South Wales, Australia Kincare Full time

    {"title": "About the Role", "content": "We are seeking a dedicated Care Coordinator to support elderly individuals in the community to live independently and with dignity in their own homes.In this role, you will be responsible for managing a caseload of community-based elderly individuals with Home Care Packages. You will assess their needs, develop...

  • Customer Service Representative

    1 week ago

    Wollongong, New South Wales, Australia Blackwoods Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Consultant at Blackwoods Wollongong in Unanderra.Key Responsibilities:Provide exceptional customer service, including finalizing customer orders and answering queries.Contribute to the upkeep of the retail trade store, ensuring a clean and organized...

  • Whsq Coordinator

    4 months ago

    Wollongong, Australia Nepean (AU) Full time

    **About Us** At NEPEAN we are proud to be Australia’s leading privately owned engineering, mining services and industrial manufacturing organisation. We have unique capabilities to deliver high value, innovative and sustainable solutions for the world’s leading mining, construction and transport companies. Over the last 40 years, hard work, technical...

  • Repair Coordinator

    2 months ago

    Wollongong, Australia Sedgwick Full time

    The 'Apply with SEEK' option will be utilized for International applicants, mainly Australia. If this does not apply to you please use the 'Apply' option. Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having...

  • Repair Solutions Coordinator

    1 week ago

    Wollongong, New South Wales, Australia Sedgwick Full time

    About the RoleSedgwick is seeking a skilled Repair Coordinator to join our Repair Solutions division. In this critical role, you will play a vital part in supporting our clients and their customers during times of need.Key ResponsibilitiesEngage with partner builders to complete site assessments and building make-safe procedures.Coordinate property repairs...