Medical Receptionist

5 months ago

Adelaide, Australia Jones Radiology Full time

Realise your potential with a leading Medical Imaging Practice
- Permanent opportunities available.
- Extensive patient-oriented training provided.
- Competitive salary with a range of employee benefits

**About Us**

At Jones Radiology we are committed to delivering the best possible patient experience; we do this by investing in our people, systems, and technology. With clinics across South Australia, Jones Radiology is the provider of choice for referrers and patients in our communities.

**About the Role**

Jones Radiology are seeking people-focused and customer-centric individuals to play a fundamental role in upholding Jones Radiology's brand promise and delivering an outstanding patient and referrer experience.

This is a full-time, permanent position based within Jones Radiology City Inner West clinic locations, including our largest clinic; Calvary Adelaide Hospital. The successful applicant will work Monday to Friday, with rotating shifts between the core hours of 6.15am and 9.00pm.

Individuals in this role will predominantly work in-clinic as a Medical Receptionist; however, the roles’ duties include contributing to Booking (Contact Centre) shifts in-clinic or at our Central Contact Centre in Adelaide’s CBD between the core hours of 7am and 6.30pm.

You will also be expected to contribute to a weekend roster approximately once a month, and compensated accordingly.

Upon your commencement, you will be provided with a paid training program in Adelaide's CBD to learn about Jones Radiology, medical imaging and how to deliver our exceptional patient experience.

**Your key responsibilities**:

- Welcoming patients to our clinics and completing the arrival process.
- Completing the patient post-appointment billing process and other in-clinic duties.
- Interacting with patients and referrers to schedule a range of medical imaging appointments.
- Responding to calls & enquiries in a timely, professional, and caring manner.
- Providing excellent customer service and patient care, whilst minimising patient effort.
- Developing and maintaining strong working relationships with patients, referrers, staff, and managers.

**To be successful in this role you will have**:

- Strong customer service skills, including active listening and objective questioning.
- Demonstrated customer service experience, previous medical reception experience is highly regarded but not essential.
- Intermediate to advanced computer skills and sound systems navigation skills.
- Demonstrated experience using multiple programs simultaneously.
- Demonstrated initiative and willingness to learn.
- Excellent problem-solving, interpersonal and communication skills.
- Ability to work autonomously and in a team environment.
- Strong attention to detail.

**Working for Jones Radiology offers you**:

- A competitive remuneration package with flexible work options.
- Jones Radiology acknowledges the importance of supportive parental leave options, with generous paid leave provisions and access to phased return to work.
- The opportunity to join diverse and high-performing teams who specialise in what they do, and how they do it.
- A culture of ongoing learning, opportunities for career advancement, continued growth and development.
- A wellness program that includes access to fitness facilities, well-being tools and confidential counselling services.
- Bright and contemporary work environments with individualised team cultures and social events to encourage connection and collaboration.
- Practice-wide events including an Annual Dinner, Family Picnic, Staff Conference and holiday celebrations.

**Next Steps**

Respectfully, no recruitment agencies.

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