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Medical Receptionist

1 month ago

Adelaide, Australia Jones Radiology Full time

Realise your potential with a leading Medical Imaging Practice
- Permanent full-time role available within our dedicated clinical teams
- Receive extensive training to deliver an exceptional patient experience
- Competitive remuneration package with a range of employee benefits

**About Us**

Jones Radiology is a doctor-owned and operated practice offering the highest quality diagnostic and interventional radiology services throughout South Australia and Alice Springs. Our highly motivated personnel are patient-focused, and we pride ourselves on our values-driven service. At Jones Radiology, we heavily invest in up-to-date equipment, and we are proudly at the forefront of medical imaging systems and technology. We also invest in our people, and our commitment to care for others extends to our highly supported clinical teams.

**About the Role**

Jones Radiology are seeking people-focused and customer-centric individuals to play a fundamental role in upholding Jones Radiology's brand promise and delivering an outstanding patient and referrer experience.

This is a full-time, permanent position based at multiple Jones Radiology City Inner East clinic locations, including; St Andrew's Hospital, St Andrew's Hospital MRI and 337 South Terrace. The successful applicants will work Monday to Friday, with rotating shifts between the core hours of 6.15am and 9.00pm.

Individuals in this role will predominantly work in-clinic as a Medical Receptionist, with occasional Booking (Contact Centre) shifts in-clinic or at our Central Contact Centre in Adelaide’s CBD between the core hours of 7:00am and 6:30pm. After your first six months in the role, you would also be expected to contribute to a weekend roster once-per-month (with overtime rates).

Upon your commencement, you will be provided with a paid training program to learn about Jones Radiology, medical imaging and how to deliver our exceptional patient experience.

**Your Role**
- Welcome patients with warmth and professionalism.
- Assist with patient billing and other in-clinic duties.
- Schedule medical imaging appointments with care and efficiency.
- Provide exceptional customer service and minimise patient effort.
- Cultivate strong relationships with patients, referrers, and colleagues.

**What We're Looking For**
- Strong customer service skills and a passion for helping others.
- Previous experience in customer service is preferred but not essential.
- Proficiency in computer systems and multitasking.
- Initiative, willingness to learn, and excellent communication skills.
- Ability to work both independently and collaboratively.
- Attention to detail and a positive attitude towards challenges.

**What We Offer**
- A competitive remuneration package with flexible work options.
- Jones Radiology acknowledges the importance of supportive parental leave options, with generous paid leave provisions and access to phased return to work.
- The opportunity to join diverse and high-performing teams who specialise in what they do, and how they do it.
- A culture of ongoing learning, opportunities for career advancement, continued growth and development.
- A wellness program that includes access to fitness facilities, well-being tools and confidential counselling services.
- Bright and contemporary work environments with individualised team cultures and social events to encourage connection and collaboration.
- Practice-wide events including an Annual Dinner, Family Picnic, Staff Conference and holiday celebrations.

**Next Steps**

Respectfully, no recruitment agencies.