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Medical Receptionists

4 weeks ago

Greater Adelaide SA, Australia Benson Radiology Full time

Posted 19 November 2024

Do you have a passion for continued learning? Are your customer service skills exceptional? Join our passionate multi-disciplinary team, with over 200 Radiology Receptionists, and be the first point of contact for our patients, referrers and stakeholders.

We have the multiple positions available:
Full Time Medical Receptionist across various locations in Adelaide

Full time Relief Medical Receptionists
- You will be required to travel to our Hampstead Gardens or North Adelaide training centre for the first five weeks of your employment to undertake our comprehensive training program._

**_ **You must be available to commence on 13 January 2025 OR 20 January 2025 for training**_**

**About You**

Most importantly you will bring your desire to learn and willingness to change and adapt. This is a challenging role which requires an ongoing commitment to learning throughout your career with us.

You will use your exceptional customer service skills to provide a patient centred service to our patients, referrers and other stakeholders. You will have exceptional communication skills and have the ability to liaise with all kinds of stakeholders. You will have the ability to multi-task and have a high level of attention to detail.

Your positive can-do attitude and willingness to work as part of a busy, supportive team is essential. This role requires a commitment to ongoing learning.

Previous experience as a medical receptionist/administrator and/or a working knowledge of medical terminology is advantageous but not essential.

You will be required to travel to our Hampstead Gardens or North Adelaide training centre for the first five weeks of your employment to undertake our comprehensive training program.

**About the Role**

You will be responsible for:
Making and confirming complex patient bookings via both inbound telephone call shifts and outbound telephone call shifts

Providing a high standard of patient care when registering patients, making patient bookings and answering queries

Quoting patients on gap payments and receiving gap payments when patients attend for their appointment

Answering general enquiries from other key stakeholders such as referrers

Liaising with referring medical professionals

Preparation and finalisation of billing, including Medicare, private and third party

Result preparation

General office and administrative duties