Guest Experience Officer

6 months ago

Werribee, Australia Ingenia Communities Full time

You might not have heard about Ingenia before, and we tend to fly under the radar. Once you take a look into our dynamic, incredibly fast growing (ASX 200) business with a culture of creating community you'll be surprised by all the opportunities you'll find.- We are a leading Australian property group that own, operate and develop a fast-growing portfolio of Lifestyle communities (land lease communities) and holiday parks across key urban and coastal markets. We employ over 1300 people across 120 parks and communities, with offices in the 3 eastern seaboard states.- Here at Ingenia, you can enjoy working within an organisation that genuinely cares for its people and is committed to creating communities where our residents and visitors can truly belong.**About the Location**
- Werribee is a thriving western hub, set on the Werribee river and fixed between Melbourne and Geelong, and is known for its rich history, vibrant arts and culture scene and stunning parklands. It offers a range of transport options - including a train station just 750m from Ingenia Federation Werribee’s entrance - making it easy to get out and explore the local area.

**About the Role**
- Seeking a part-time Receptionist/Guest Experience Officer to join our Federation Werribee Village.

**Key Accountabilities**
- Managing reception and front of house
- Take payments when necessary.
- Assist guests & residents with all questions and reasonable requests.
- Greet residents and guests in a warm and friendly manner.
- Register any issues in terms of cleaning, maintenance, office, common areas etc.
- Conduct site tours, if necessary, with prospective residents
- Use of computer programme and MS Office to maintain databases in relation to guests and residents.
- Attend to general receptionist duties including filing.
- Any other duties as assigned by management.
- Ensure the site remains clean and tidy.
- Lock up facilities including but not limited to office, units, common areas and gates.
- Attend to matters including but not limited to noise complaints, maintenance requests, repairs to public area facilities, etc.
- Carry out routine walk around, and perimeter checks to ensure all residents are abiding by site rules.
- Actively foster and support a positive working relationship with all team members, always following correct reporting lines.
- Show absolute care and empathy towards the needs of our customers, communicate with genuine care and engage in positive relationships while maintaining professional conduct.

**About You**
- Previous reception and administration experience is essential
- Previous Strong computer literacy skills
- Planning and organizational abilities
- Confident in decision making and able to work with mínimal supervision.
- Excellent written and verbal communication skills.
- Excellent customer service skills.
- Proactive team player.
- Well-presented, confident, and proficient at dealing with people.

**Next Steps**

**Culture and Benefits**
- Employee rewards and recognition program
- Discounted accommodation rates at Ingenia holiday parks
- Friendly environment

**Culture and Benefits

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