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Digital Homecare Manager

4 months ago

Sydney, Australia Danone Full time

About the job
**ABOUT THE JOB**

Your responsibilities will include but not limited to:

- Responsible for the digital Home Care and Direct To Patient business defining the right strategies, roadmap and features to drive sustainable growth
- Lead and support the implementation of Salesforce Service Cloud for Home Care services to patient and Customer Care team with third party agencies
- Work closely with platform users, sales, customer care, IT, healthcare, and third party agency teams to ensure the performance and functionality of the platform
- Develop a deep understanding of our Patients and Health Care Professionals (HCPs) as well as emerging needs/ trends in the competitive landscape
- Manage the online medical portfolio available for patients in collaboration with Brand and E-business teams
- Create communication medium and resource centre for patients and HCPs
- Execute all administrative functions including user account maintenance, reports, dashboards and workflows
- Maintain data integration processes between Salesforce and other services in collaboration with IT and agency partners

About you

**ABOUT YOU**

Ideally you will have:

- 3 years experience in a relevant CRM or Product Manager role
- Experience working with Salesforce Service Cloud (or similar), JIRA and Confluence is desirable
- Working knowledge of SAP is desirable however not essential
- Excellent communication skills with the ability to build strong working relationships with ease

About us
**ABOUT US**

Do things your way. The way you work, the way you develop, the way you progress, it's all up to you.

Working here you'll need to enjoy a fast-pace, complexity and it can get a little challenging, but it's packed with opportunities. You'll work with some of the best known brands such as YoPro, Activia, Aptamil and Karicare, and we guarantee that you can just be yourself.

Always looking to bring the outside in to continuously improve our ways of working as well as our Danoners day to day experiences, we have been awarded:

- Great Place to Work accreditation - a globally recognised programme where we feature as one of Australia's top places to work
- 2020 Finalist in the Australian HR Awards for the category 'Employer of Choice'

Be innovative and entrepreneurial and the impact you could make might just amaze you.

**HOW TO APPLY**

If this sounds like the perfect opportunity for you to really make this role your own, please hit the APPLY button but so before the 30th June 2023.
- You must hold valid working rights to be considered for this role