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IT Technical Support Analyst

1 month ago

Gold Coast, Australia Village Roadshow Limited Full time

**IT Technical Support Analyst**
**Full Time Salary**
**Village Roadshow Studios, Oxenford, Gold Coast**

**The opportunity**:
We are seeking an IT Technical Support Analyst who will oversee daily IT operations, and provide onsite support for third party productions, team members and security.

**Your day to day**:

- Ensure systems meet the needs of Studios and Productions, this will include logging and tracking jobs, communicating with Productions and Admin, strictly adhering to production confidentiality and invoicing billable items.
- Manage day to day IT for the Studios, including O365, Active Directory, DNS, licensing, hardware endpoints, and network availability and capacity.
- Support the key business systems of Avaya phone, Flir CCTV, Gallagher access control, Jacques Intercom, Upkeep maintenance and Sinepro.
- Deliver and enhance technical services to improve business outcomes and optimize costs.
- Monitor and maintain PABX system, conduct audits before/after production, and ensure proper tracking to avoid impact on production.

**What you’ll bring**:

- Previous experience in a similar role is essential.
- IT degree or qualification is advantageous.
- CCNA Certificate and CCNP is desirable.
- Azure and M365 Fundamentals certification.
- Experience with Office 365 accounts, Windows desktops, MacOS, and mobile devices are essential.
- Networking knowledge, including wireless is essential.
- Knowledge of PowerShell, Vmware vSphere/ESXi, Ubuntu/Debian/CentOS Linus and IP cameras are desirable.

**About the Perks**
- Unlimited free entry to our amazing theme parks
- Earn complimentary passes for family and friends
- Enjoy discounts on food & beverage, retail and animal experiences
- Enjoy a wide variety of discounts throughout our properties and access to our Village Employee Benefits App which is partnered with more than 65 major retailers
- Exclusive and unique team member events and awards
- Reward and Recognition incentives and prizes
- On site Wellbeing Team and access to our EAP with 24/7 support
- Opportunity for professional development & internal training, we strive to grow our talent