Guest Services Advisor

1 month ago


Melbourne, Australia Crown Melbourne Full time

**Job Number**: MEL14981)

**Guest Services Call Centre Agent**:
FULL TIME - ROTATIONAL ROSTER

At Crown Resorts, our purpose is simple. Together, we create exceptional experiences with respect and care for our communities. Our employees embrace our company values through our behaviours. We act with integrity, we care, we strive for excellence and we work together. We uphold these values in every interaction, whether it be with customers, our colleagues or the broader community.

We are seeking motivated Guest Services Agents to join our team on a permanent Full-time basis, in our central hub for communication for Crown Resorts, Australia. Our unique customer contact centre focuses on guest satisfaction through the processing of inbound guest queries and requests.

**What you need**:

- A passion for delivering 5 Star customer service
- Previous experience in customer service, administration or call centre
- Polished, clear communication skills with fluent English and excellent telephone manner
- Exceptional multitasking skills and able to work under pressure
- Strong computer literacy with the ability to learn new systems quickly
- Ability to work a rotational roster 7 days a week including nights, weekends and public holidays
- Full permanent rights to work in Australia

**What we offer you**:

- Roster provided four weeks In advance
- Complimentary meals on shift at our staff restaurant
- Discounts with our hotel accommodation and dining
- The opportunity to build a career with one of Australia’s most iconic and recognised brands
- APPLICATIONS CLOSE SUNDAY 3 SEPTEMBER 2023

**Job** Hotels

**Primary Location** Melbourne

**Position Status** Full Time



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