Technical Communicator

6 months ago

Toowoomba, Australia RDO Equipment Full time

**About the Company**:
RDO Equipment is one of the world’s largest and most trusted John Deere and Vermeer equipment dealers, selling and supporting John Deere Construction & Forestry, and Agricultural & Turf machinery, as well as the full range of Vermeer equipment. RDO proudly employs more than 1000 staff, and operates out of 29 dealership locations in metro and regional Australia, providing parts and service support for the agricultural, roads, civil construction, landscaping, mining and forestry sectors.

Our job is more than supplying equipment. We are a trusted business partner and we build customers for life. We play hard and fair in everything we do and are driven by a sense of achievement. Our dealer network is unmatched and our commitment to our customers unfaltering. In order to deliver this commitment, we seek like-minded people and work hard to support our staff to realise their full potential.

**About the Role**:
Our Toowoomba SO Branch is looking for a Technical Communicator

**This job will involve**;
- Assist in maintaining service systems and documents, e.g. Job Codes, service maintenance planners,
inspection sheets
- Resource for Technicians, Service Managers and Parts Leads to help resolve critical product problems by
assisting in diagnosis and repair and sharing of best practices
- Identifies, communicates, and executes continuous process improvements in Service and Parts
Departments to ensure internal and external customer satisfaction
- Opens work orders and provides estimated labor and parts requirements, when possible, for technicians
to resolve issues
- Maintains up to date technical knowledge of engine, hydraulics, and electrical systems and repair manual
schematics
- Assists in identifying technical training needs or gaps by communicating with location Service Managers
- Prepares and analyzes Service Department reports; uses data to help drive improvement and growth
- Maintains a positive and professional working relationship with peers, management, and support
resources, with a constant commitment to teamwork and exemplary customer service
- Maintains knowledge of John Deere and competitive products

**You will bring the following skills and experience to the role**:

- 5+ years of experience with John Deere and service advisor systems experience and comprehensive
knowledge
- Strong computer skills.
- Enter Skills and experience
- Strong technical knowledge including diagnostic skill
- Strong technical knowledge with the mechanical, electrical and hydraulic systems used in off road,
construction, lawn, or heavy equipment
- Proven ability to build relationships with customers, personnel, and management
- Strong communication skills (verbal and written)
- Experience analyzing and interpreting data and reports

**About the RDO 'Extras'**:

- As an RDO Equipment employee we partner with employees to give a little extra, here's some of our benefits...._
- Transparent and structured incentive programs, commissions, and bonuses
- Employee Assistance Program with 8 streams of support across all aspects of your life - for employees and immediate families
- Dedicated Wellness Hub with programs supporting total quality of life
- Regional Salary Packaging, regional allowances & tax benefits
- Paid study and study leave for approved courses
- Paid Community leave to give your time to local organisations and charities every year
- Permanent discounted shopping and exclusive employee benefits via reward gateway and directly with many retailers including Private Health
- Anniversary and milestone gifts and awards
- Paid Parental leave - enhanced payment scheme with superannuation contributions
- Significant Celebration gifts for personal milestones such as births and marriages
- Exclusive Staff discount on machinery, products and merchandise

For further information on this particular role or similar opportunities please contact our Careers Team on 1300 154 600.

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