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Technical Support Officer
3 weeks ago
Our client, an ICT services provider with multiple branches across Australia, is currently seeking a
**Level 2, Technical Support Officer** for their Toowoomba location.
**This role involves extensive travel, requiring availability for at least**
**two weeks away per month.**
**Key Responsibilities**:
- Answering support calls and assisting customers remotely
- Providing timely incident resolution and service request management
- Diagnosing and escalating service requests to relevant staff
- Collaborating with internal support teams and external service providers
- On-site customer visits for technical activities and projects
- Logging, monitoring, and tracking service requests
**Applicants must have experience in**:
- DHCP, DNS, Firewall, IP Networks
- Point to Point and Access Points
- Basic Routing and Microsoft 365 administration
- Desktop and server troubleshooting
- Basic third-party software troubleshooting
- Active directory and group policy management
- Switch and router configuration and deployment
- Printer deployment and troubleshooting
- Microsoft Azure environment troubleshooting
- Clear and fluent communication skills
**What's in it for you?**
- Work uniform (Polo shirts)
- Laptop, headset, and necessary equipment for remote work
- Ongoing technical training and support for certifications
- Paid **on-call** allowances
- Company-provided mobile phone
- Covered costs for onsite travel
**Mandatory Requirements**:
- **Australia-wide customer onsite travel (averaging 2 weeks per month)**:
- Office-based position for equipment configuration
- Valid Australian driver’s license
- Ability to travel via plane, train, or car (Satellite phone provided for remote locations)
- Microsoft certifications (Arranged by company)
- SOPHOS certifications (Arranged by company)
**Please click APPLY to submit your Resume, or for further information on this position, please telephone Shauna for the HB Group on Tel: 4639 4410.
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