Customer Care Representative

3 months ago

Gledswood Hills, Australia Learning Links Full time

At Learning Links, we work together with thousands of families to help children live a life unlimited by circumstance. Our clever team of psychology, speech therapy, specialist and early education professionals provide strategies and interventions to help kiddos reach their full potential.

Our Customer Care Representative plays a critical role in this, as the first friendly face parents and kids see when they come into the Learning Links office. Our CC team help to set the climate in the office, creating a warm and welcoming environment before sessions commence

Our operating hours are from Monday - Saturday (5 days a week, Tuesdays off). The hours of this role are:
**Monday 11am to 5:00pm**

**Wednesday 10:00am to 5pm**
**Thursday 9:30am to 5pm**
**Friday 10am to 4.00pm**
**Saturday 9am to 3.30pm**

**Your role**

Our Customer Care team are the one point of contact at our sites and work to support our professionals and families equally. Day to day you will be:

- Greeting and welcoming kids and parents.
- Creating a safe and friendly environment in our waiting rooms.
- Managing direct payments or payment processing through our portal including invoicing, receipts, cancellations, and reports.
- Maintaining a thorough knowledge of the work schedules for professionals on site and reaching out to ask if they need any assistance.
- Keeping the office presentable, managing stock levels, coordinating maintenance/ tradespeople, and completing ordering as needed.
- Developing a deep knowledge of Learning Links services and providing direct support and guidance to clients.
- Entering/ updating client records in Salesforce.
- Coordinating social office activities - e.g., birthdays, morning teas, social events.

We also encourage our Customer Care team to be health, safety, and wellbeing champions, including by being our trained first aiders. First Aid and CPR training and refreshers will be provided in addition to an allowance.

**About you**
- You have a background in reception, customer service, office management or similar.
- You have prior experience in providing face to face customer service and partnering with clients for good outcomes.
- You are a sensible person with a flexible, can-do attitude who can work independently with mínimal supervision.
- You are a goals-oriented individual and always ensure tasks are completed on time and with attention to detail.
- You have exceptional verbal and written communication skills, and can communicate with empathy, patience and understanding.
- You are proficient in Microsoft Office Suite, and have used Salesforce (desirable) or a CRM before.

**Why is Learning Links right for you?**
- Above award salary and not-for profit salary packaging options ($15,900 + $2,649 + novated leasing of a car) to increase your take home pay
- Variety at work with exposure to multiple disciplines and programs (e.g. psychology, education, early intervention, and teams running community programs etc.)
- Supportive culture and environment with opportunities to grow and develop as
- Systems and digital skills training.
- EAP services including access to career support, manager assistance, mental health and counselling services, nutrition/ diet advice, financial counselling, legal assistance etc.
- Giving back to communities by helping kids from low socio-economic or disadvantaged background.

**About Learning Links**

Learning Links have over 50 years’ experience in providing evidence-based therapy, education, and support services to help children build the skills and confidence to learn, develop and thrive. We work in close collaboration with parents, professionals, and schools to work towards our vision of creating a community where difficulties learning is no longer a barrier to a fulfilling life.

Diversity, Equity and Inclusion as well as creating a sense of belonging is important to us and you will have a structured and detailed onboarding program to give you a great start in understanding the culture.

Child safety is top priority for us, and we are a child safe organisation. You will be asked to undergo a NDIS Worker Screening Check/ Police check and Working with Children Check.

  • Customer Service Representative

    3 days ago

    Surry Hills, New South Wales, Australia ED - Group Support Functions Full time

    Customer Service RoleWe're seeking a skilled Customer Service Representative to join our team at ED - Group Support Functions. As a Customer Service Representative, you'll be the face of our company, providing exceptional service to our customers and helping them with their queries.About the RoleThis is a Christmas Casual Position until December 31st 2024,...

  • Customer Service Representative

    5 days ago

    Surry Hills, New South Wales, Australia ED - Group Support Functions Full time

    Customer Service RoleWe're seeking a skilled Customer Service Representative to join our team at ED - Group Support Functions. As a Customer Service Representative, you'll be the face of our company, providing exceptional service to our customers and helping them with their queries.About the RoleThis is a Christmas Casual Position until December 31st 2024,...

  • Customer Service Representative

    4 months ago

    White Hills, Australia Bowser Bean Cafe Full time

    **Bowser Bean Epsom** **Customer Service Representative - Hiring Now!** **More than your average Servo!** Bowser Bean Café is an Australian owned and family run business with over 30 years in the industry. We’ve always operated with a simple promise - to serve and support the regional communities of Victoria and New South Wales. Today we’re super...

  • Customer Service Representative

    4 months ago

    White Hills, Australia Bowser Bean Cafe Full time

    **Bowser Bean Epsom (BP)** **Customer Service Representative - Hiring Now!** **More than your average Servo!** Bowser Bean Café is an Australian owned and family run business with over 30 years in the industry. We’ve always operated with a simple promise - to serve and support the regional communities of Victoria and New South Wales. Today we’re...

  • Customer Service Representative

    3 months ago

    White Hills, Australia Bowser Bean Cafe Full time

    **Bowser Bean White Hills** **Customer Service Representative - Hiring Now!** **More than your average Servo!** Bowser Bean Café is an Australian owned and family run business with over 30 years in the industry. We’ve always operated with a simple promise - to serve and support the regional communities of Victoria and New South Wales. Today we’re...

  • Customer Service Representative

    3 months ago

    White Hills, Australia Bowser Bean Cafe Full time

    **Bowser Bean Epsom (White Hills )** **Customer Service Representative - Hiring Now!** **More than your average Servo!** Bowser Bean Café is an Australian owned and family run business with over 30 years in the industry. We’ve always operated with a simple promise - to serve and support the regional communities of Victoria and New South Wales. Today...

  • Customer Service Representative

    3 months ago

    White Hills, Australia Bowser Bean Cafe Full time

    **Bowser Bean Epsom** **Customer Service Representative - Hiring Now!** **More than your average Servo!** Bowser Bean Café is an Australian owned and family run business with over 30 years in the industry. We’ve always operated with a simple promise - to serve and support the regional communities of Victoria and New South Wales. Today we’re super...

  • Customer Service Representative

    3 months ago

    Seven Hills, Australia Chandler Macleod Full time

    As one of the Australia’s largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod’s recruitment business has connected leading-edge projects and employers with outstanding business professionals. Our client is seeking to engage a...

  • Customer Service Representative

    3 months ago

    Seven Hills, Australia Healthcare Professionals Group Full time

    **Benefits**: - Competitive salary with potential for growth - Annual bonus & salary review - Onsite parking - Opportunities for career development and advancement - Hybrid working - 3 days WFH, 2 days in office **About the company** Join a reputable industry leader known for their commitment to providing high-quality products and exceptional customer...

  • Customer Service Representative

    1 day ago

    Seven Hills, New South Wales, Australia Permobil Full time

    Key ResponsibilitiesWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Permobil. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our customers and dealers.Key TasksProcess sales quotes and enter orders into the systemIdentify and...

  • Customer Service Representative

    1 day ago

    Surry Hills, New South Wales, Australia ED - Group Support Functions Full time

    About UsAt ED - Group Support Functions, we're transforming the online drinks retail landscape, and we're looking for talented individuals to drive our growth. Our business is built on a passion for innovation, precision, and ingenuity.About the RoleWe're seeking a highly skilled Customer Service Representative to join our vibrant team. As a Customer Service...

  • Customer Service Representative

    2 months ago

    Seven Hills, Australia Permobil Full time

    Key Tasks Participate in the processing of sales quotes Enter quotes and orders into the system Identify and resolve issues promptly Ensure timely and accurate product delivery Maintain contact with sales representatives and dealers Handle sales calls from dealers and end-users Assist customers with product orders, tracking, and locating...

  • Customer Experience Representative

    5 days ago

    Surry Hills, New South Wales, Australia Guzman Y Gomez Full time

    {"title": "Customer Experience Representative", "content": "About the RoleWe are seeking a highly motivated and enthusiastic Customer Experience Representative to join our team at Guzman y Gomez Mexican Kitchen. As a key member of our Guest Experience team, you will be responsible for providing exceptional customer service and ensuring that our guests have...

  • Customer Service Representative

    3 months ago

    Seven Hills, Australia Protech Warehousing & Manufacturing Full time

    Exciting opportunity for a motivated & switched-on **Customer Service Representative** to join a leading wholesaler in Seven Hills. You will play a key role as the first point of contact to all enquiries while providing exceptional service through excellent communication to an increasing customer base. **ABOUT THE ROLE** - Fulltime Permanent - 8.30am-5pm -...

  • Sales Representative

    4 weeks ago

    Bowen Hills, Australia Trilogy Care Full time

    About Trilogy Care: Trilogy Care is Australia’s fastest-growing provider of the Federal Government’s Home Care Package (HCP) program. Our innovative self-management model delivers greater choice, transparency, and value to our consumers, ensuring they spend less on management fees and more on long-term care and services. We are a vibrant, dynamic...

  • Customer Service Representative

    2 weeks ago

    Sunnybank Hills, Queensland, Australia Coles Full time

    About the RoleWe are seeking a Customer Service Representative to join our team at Coles Supermarkets. As a key member of our delivery team, you will be responsible for safely navigating our iconic Coles vans through busy streets and suburban roads to deliver customer orders to their homes.Key ResponsibilitiesDeliver customer orders to their homes in a...

  • Customer Service Representative

    4 months ago

    Seven Hills, Australia CDC NSW Full time

    ComfortDelGro Corporation Australia (CDC) is the largest private bus operator in NSW. Our subsidiaries, Qcity, Hillsbus, Hunter Valley Buses and Blue Mountains Transit, provide passenger transport services to Queanbeyan and Canberra, Sydney's North West, Hunter Valley and Blue Mountains regions. Our people are our most valued asset, they are the heart of...

  • Inbound Customer Service Representative

    2 weeks ago

    Surry Hills, New South Wales, Australia ED - Group Support Functions Full time

    Customer Service Role We are seeking a skilled Customer Service Representative to join our team at ED - Group Support Functions. About the Role This is a Christmas Casual Position until further notice. • The role involves working in the liquor industry with opportunities for growth and development. • Flexible casual hours are available across Monday to...

  • Customer Service Representative

    4 months ago

    Seven Hills, Australia Berendsen Fluid Power Full time

    **About the Opportunity** We have an exciting opportunity for a Customer Service Representative to join our team in one of the most dynamic engineering fields of Fluid Power. You role will be responsible for providing sales and administrative support, with the opportunity to progress into additional operational responsibilities to support Berendsen’s...

  • Customer Service Representative

    2 weeks ago

    Gregory Hills, New South Wales, Australia Bunnings Full time

    About BunningsBunnings is a leading retailer of home improvement and lifestyle products in Australia and New Zealand, catering to consumer and commercial customers through a network of stores, trade centres, and online platforms.Our TeamOur team members are the face of Bunnings, providing a friendly and helpful service to every customer who walks through our...