Ict Desk Side Support Officer

24 hours ago


Canberra, Australia Ignite Specialist Recruitment Services Full time

**ICT Desk Side Support Officer L1/L2**

ACT location | Baseline required

Initial 6-month contract with 2 6-month extension's

Our Federal Government Department are seeking multiple ICT Desk-side Support Officer(s) to provide floorwalking support for the delivery of the Desktop One Windows 11 migrations.

**Duties include**:

- Ensure successful client transition with software and hardware rollouts.
- Triage incoming calls, messages, and incidents across channels.
- Attend client desks to identify technical issues, resolve and/or escalate as needed.
- Ensure all incidents will be resolved in a timely manner.
- Being central point-of-contact for clients and liaise effectively with a wide range of stakeholders.
- Developing Knowledge Base Articles, raising incident tickets in Service Manager 9, the Departmental service management system, and maintaining asset and information systems.

**Demonstrated experience**:

- 6-month experience in a similar role.
- Ability to provide effective and efficient Level 1 ICT support
- Attention to detail and work ethic
- Agile project delivery (desirable)
- Microsoft Office 365(desirable)
- ITIL experience/Certificate (preferable)

**APPLY NOW**
Alternatively, contact Ebony on (02) 6173 7534 for more information and a confidential chat.

Please quote (ID: 367016)



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