Service Desk Analyst Parramatta

3 weeks ago

Parramatta, Australia Hitachi Construction Machinery Full time

**About Us**

Hitachi Construction Machinery Oceania (HCMO) is a newly formed holding company for Hitachi Construction Machinery Australia and CablePrice New Zealand. We are a global brand providing a variety of machinery and commercial vehicles for customers in New Zealand and Australia to the Construction, Mining, Forestry and Transport industries. At the heart of our business and trusted equipment lies a team of talented and dedicated people committed to providing industry-leading machinery and solutions.

**The Opportunity**:
We are excited to offer an outstanding opportunity for an IT Service Desk Analyst to join our IT team due to an internal promotion. Based in our state-of-the-art Parramatta office, you will take on a pivotal role, supported by a collaborative team of professionals. Reporting to the IT Service Delivery Manager, your key responsibilities include:

- Overseeing the management of faulty, damaged, or new computer hardware inventory.
- Executing computer rebuilds and new deployments to ensure equipment is primed and ready for use before employee onboarding.
- Coordinating repair jobs with computer equipment suppliers and overseeing on-site repairs.
- Ensuring strict adherence to regulations and company policies to maintain compliance.

Your passion for the ICT sector, along with your demonstrated experience in a Help Desk environment, will be pivotal. You should possess a diverse skill set covering:

- Familiarity with the ITIL service management framework.
- Knowledge of networks (LAN/WAN)
- Proficiency in hardware installation, encompassing computers and printers.
- Expertise in Windows 10 or later.
- Adeptness in analysing and troubleshooting recurring trends, delivering effective solutions.
- Ability to prioritize and escalate issues based on critical need.

**Benefits**:
Joining our team at HCMO comes with a host of benefits:

- Permanent Full-Time Position with a leading OEM, offering long-term job security.
- Competitive Salary Package with the opportunity to earn bi-annual company bonuses.
- Exclusive Staff Discounts on a range of goods and services, fostering a rewarding employee experience.
- Supportive Management that values your input in seeking innovative ways to achieve success.
- ** Flexible Working Conditions**: Enjoy the option to work from home, promoting work-life balance and enhancing overall well-being

At Hitachi, we firmly believe that our success hinges on the synergy of our market-leading products and the quality of our people. We are proud to be an equal opportunity employer, dedicated to fostering diversity within our organization.

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