Service Desk Analyst
1 week ago
Service Desk Analyst
Client - Federal Government client
Location - Parramatta and Penrith (rostered across both offices)
APS5, hourly rate contract
Contract Role - 6 months with possible extensions
About the role
- At least 2 years of ICT Tier 1 support experience and substantial experience in using
Microsoft Office suite of software and Apple mobile devices
- Experience within
ITIL framework is good - Previous use of an
IT Helpdesk system similar to Microsoft Service Manager - Experience working in
Government or providing services to a Government Agency and knowledge and experience in MS Teams would be beneficial - Proven ability to work through, and progress, work issues with limited direction
- Be flexible and adapt quickly to a changing environment
- Good understanding of computing hardware and strong problemsolving skills with the ability to troubleshoot issues quickly and accurately
- The suitable applicant will also be required to obtain and maintain a security clearance conducted by the Australian Government Security Vetting Agency (AGSVA). To be eligible to obtain a security clearance (
Baseline, Negative Vet 1 or Negative Vet 2) applicants must
be an Australian Citizen.
ITIL v3 Foundations Certificate would be well regarded.
If this is of interest, please respond to this advert supplying a CV in word format.
_ Jyoti Dua_
_Divisional Manager_
_Let's Connect_
- Aboriginal and Torres Strait Islander people are encouraged to apply._
State:
QLD, licensee/s Manpower Services (Australia) Pty Ltd, LHL-02026-D5L4Q
State:
QLD, licensee/s Experis Pty Ltd, LHL-02014-Y5F6D
State:
SA, licensee/s Manpower Services (Australia) Pty Ltd, LHS 288856
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