Process Specialist

2 weeks ago

Melbourne, Australia Kinetic IT Full time

**Job no**: WWREQ0025531

**Employment type**: Full Time

**Location**: Canberra, Melbourne

**Categories**: Service Management

As the **IT Service Continuity Specialist**, you will play a critical role in ensuring the resilience and continuity of services provided within a major Federal Government department - alongside our wider national team providing Enterprise Service Management and comprehensive SIAM governance of practices across the complex environment.

Embedded in the customer environment and within the customer’s wider Continuity team, you will provide key input to designing, consulting and leading Testing, Disaster Recovery & IT Service Continuity across the eco-system and evaluating services primarily focused on customer outcomes.
- This is a Permanent, Full-time role based on site in Docklands, Melbourne or on site in Canberra's CBD. We are happy to offer role split flexibility to work from home some days of the week._

**You’ll need some of the following**:

- **Ability to OBTAIN or currently HOLD a minimum Australian Government Security Clearance**:

- Experience in managing and leading IT Service Continuity activities in an enterprise IT Service Management environment.
- Skilled capability in Disaster Recovery, Testing, Reporting, and underpinning processes to help lead the customer’s IT Service Continuity practice.
- Leveraging from your knowledge in best practices, be confident working with senior stakeholders to conduct presentations and help upskill junior staff.
- High level interpersonal and relationship management skills, with ability to influence and engage through an enterprise organisation and external providers.
- Hold knowledge and understanding of ITIL or SIAM services will be highly desirable.
- Ability to run and coordinate Disaster Recovery testing including assisting with shift patterns and rostering when required.

**About KINETIC IT**:
We are recognised market leaders in the delivery of high-quality technology solutions to large public, private, and government organisations. As an Australian-owned company, we take a lot of pride in delivering exceptional service that exceeds our customers’ expectations and positively contributing to our industry and community. We hire for the long term and have a strong focus on training and developing our employees. Everyday our amazing 1,300+ crew come to Kinetic IT not just to work but to be challenged, grow and be part of something bigger.

***:
**The Kinetic IT Difference**:

- Flexible working, paid parental leave, and other benefits tailored to your individual goals.
- Regular fun company and social events - Sundowner, Family Fun Day, Quiz Night and End of Year Party
- Vendor Exam Support, ITIL V4 Training and Communities of Practice groups
- Dedicated professional development reviews every 6 months, with monthly follow ups
- An open and supportive culture where we respect all people and individuals, and everyone has a voice

**How to apply**:
**Advertised**: 04 Apr 2024 AUS Eastern Daylight Time
**Applications close**: 26 Apr 2024 AUS Eastern Standard Time

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