Emergency Relief Phone Assessor

3 weeks ago

Mitcham, Australia The Salvation Army Full time

Number of Positions Available:

1

- Start your career with The Salvation Army today

- We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.

- ABOUT US

- The Salvation Army is one of Australia’s largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.
About the role

Join our growing Emergency Relief team in Mitcham, Victoria

As an Emergency Relief Assessor, you will be responsible for assessing community member needs and determining appropriate financial assistance (emergency relief) and/or referrals. The role is phone based only.

The role you could play
- Conduct interviews and assessment for emergency relief (ER) with community members over the phone in accordance with Doorways guidelines
- Determine the assistance to be provided in line with Doorway’s standards of practice
- Community members are assisted to access support services through referral and advocacy to service providers within and external to The Salvation Army, where appropriate
- Actively support the local mission delivery model by working collaboratively with Corps

This is a permanent full-time position, located in Mitcham, VIC. Salary and conditions are in accordance with the SCHADS Level 3 Award.

As an Emergency Relief Assessor at the Salvos, you will enjoy:

- Maybe eligible to NFP salary packaging ($15,900 tax free) plus meals and entertainment benefits
- Employee Assistance Program - Independent confidential counselling service
- Financial, retail and lifestyle discounts and benefits
- Discounted health and fitness programs through Fitness Passport
- Up to 8 weeks leave per year through our purchase leave scheme
- Generous Parental Leave offering of 12 weeks
- Up to 5 days paid leave per year to support a TSA program or activity
- An inclusive culture of dedicated, passionate and professional team members
- Positively supporting and impacting the lives of others through your career contribution

What we're looking for
- Diploma level (preferred) or Certificate IV (minimum) qualification in a related field (Community Services etc)
- Experience working in the community services sector
- Experience working with people from culturally and linguistically diverse backgrounds would be beneficial.
- Experience working in a fast-paced environment (contact centre) would be highly regarded
- A current and valid VIC Working with Children’s Check
- A willingness to undergo a National Police Check
- The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. _
- We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. W_
- The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory National Police Check._
- We value Integrity, Compassion, Respect, Diversity, and Collaboration_

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