Customer Success Manager

7 days ago

Keilor Park, Australia Justified Talent Pty Ltd Full time

**Melbourne based**:

- ** $110K base + incentives**:

- ** Passionate, family-run business**

Our retained client, **Omni Group**, is a dynamic packaging supplies company. They’re the only full-service sustainable packaging solutions company in Australia that saves their customers time and money. They’re an enthusiastic, customer-centric team, dedicated to their core values of community, efficiency, inclusivity, and excellence.

Their mission? To go from good to great. With an small international and local team, they’ve recognised that there’s always room for improvement, and they want to offer a customer experience that’s exceptional.

With a record of being experts in packaging solutions for businesses of all sizes, **this is your opportunity to lead the charge as Omni Group's Customer Success Manager**

**Who are you?**

Well, you'll more than likely have 5+ years' experience in customer success management, process management and team managementeven better if that's also included leading a remote team and improving systems. That, and people are likely to describe you as:

- Smart, with strong analytical skills and report writing
- An energetic ball of fire
- Outcomes-focused
- Quietly assertive
- A people-person first and foremost, with high EQ
- Appreciative of policies and procedures - yet you challenge the status quo
- Striking a balance between optimism and healthy caution
- Decisive
- Comfortable being held accountable - and holding others accountable
- Action-oriented - you generate momentum and cadence
- A team mentality with some competitiveness thrown in

If that sounds about right... we'd love to speak with you

**The gig?**

This a Monday to Friday role, working from the office located at Keilor Park. Your primary mission will be to guarantee that the business follows through on its commitments to its customers. In this role, you will be instrumental in leading and transforming the customer journey to achieve success, by orchestrating schedules, resources, people, and processes to fulfil their customers' objectives.

You will collaborate closely with your team and fellow leaders to oversee engagement delivery, establish efficient timelines, monitor progress, address any roadblocks, and maintain transparent communication and status reporting. With a remote and local team component, it’s essential that you know how to manage that.

In this role, your primary objectives will revolve around four key pillars:

- **
Drive Revenue Growth**: Your efforts will contribute to helping Omni Group achieve its budgeted revenue, ensuring the company's financial success.
- ** Uphold Brand Commitments**: You'll play a vital role in maintaining their brand promises, safeguarding their reputation for being a joy to work with.
- ** Successful Project Delivery**: Your responsibility will extend to ensuring that projects are delivered and accepted by clients, fostering satisfaction and trust.
- ** Team Development**: An important aspect of your role will be retaining and nurturing high-performing employees and cultivating a motivated and effective team.

**Why would you?**

In all honesty, aside from the fantastic remuneration of $110K + incentives, the list of attractors is too long to itemise here - but just to tickle your fancy, you'll have access to...
- **
Unique products**:

- Be prepared to lead and enhance Omni Group’s unique products - they don’t sell what every other competitor offers
- ** Lead, develop and grow - **As a leader, you will have the privilege of nurturing the current team to develop their strengths
- ** Investment in learning and development - **access to a video library with great content
- ** Growth by Sharing**- a wage-based percentage of profits back to each employee
- ** Great staff amenities - **Hot lunches, filtered water, tea, coffee & soft drinks
- ** Wellness Days - **Forget about sick days. At Omni Group, you get 5 Wellness Days per year, to do whatever you want (not lying in bed being sick)**.**

LI-WFO

LI-Permanent

  • Customer Success Manager

    3 weeks ago

    Keilor Park, Australia Justified Talent Pty Ltd Full time

    **Melbourne based**: - ** $110K base + incentives**: - ** Passionate, family-run business** Our retained client, **Omni Group**, is a dynamic packaging supplies company. They’re the only full-service sustainable packaging solutions company in Australia that saves their customers time and money. They’re an enthusiastic, customer-centric team, dedicated...

  • Manager - Customer Success

    4 weeks ago

    Keilor Park, Australia Justified Talent Pty Ltd Full time

    **Melbourne based**: - ** $110K base + incentives**: - ** Passionate, family-run business** Our retained client, **Omni Group**, is a dynamic packaging supplies company. They’re the only full-service sustainable packaging solutions company in Australia that saves their customers time and money. They’re an enthusiastic, customer-centric team, dedicated...

  • Manager - Customer Success

    2 weeks ago

    Keilor Park, Victoria, Australia Justified Talent Pty Ltd Full time

    Melbourne based:- $110K base + incentives: Passionate, family-run businessOur retained client, Omni Group, is a dynamic packaging supplies company. They're the only full-service sustainable packaging solutions company in Australia that saves their customers time and money. They're an enthusiastic, customer-centric team, dedicated to their core values of...

  • Customer Success Manager

    2 weeks ago

    Keilor Park, Victoria, Australia Justified Talent Pty Ltd Full time

    Melbourne based:- $110K base + incentives: Passionate, family-run businessOur retained client, Omni Group, is a dynamic packaging supplies company. They're the only full-service sustainable packaging solutions company in Australia that saves their customers time and money. They're an enthusiastic, customer-centric team, dedicated to their core values of...

  • Customer Success Team Leader

    4 weeks ago

    Keilor Park, Australia Justified Talent Pty Ltd Full time

    **Melbourne based**: - ** $95K base + incentives**: - ** Passionate, family-run business** Our retained client, **Omni Group**, is a dynamic packaging supplies company. They’re the only full-service sustainable packaging solutions company in Australia that saves their customers time and money. They’re an enthusiastic, customer-centric team, dedicated...

  • Customer Success Team Leader

    4 weeks ago

    Keilor Park, Australia Justified Talent Pty Ltd Full time

    **Melbourne based**: - ** $95K base + incentives**: - ** Passionate, family-run business** Our retained client, **Omni Group**, is a dynamic packaging supplies company. They’re the only full-service sustainable packaging solutions company in Australia that saves their customers time and money. They’re an enthusiastic, customer-centric team, dedicated...

  • Customer Success Team Leader

    2 weeks ago

    Keilor Park, Victoria, Australia Justified Talent Pty Ltd Full time

    Melbourne based:- $95K base + incentives: Passionate, family-run businessOur retained client, Omni Group, is a dynamic packaging supplies company. They're the only full-service sustainable packaging solutions company in Australia that saves their customers time and money. They're an enthusiastic, customer-centric team, dedicated to their core values of...

  • Customer Success Manager

    3 weeks ago

    Macquarie Park, Australia Aveva Full time

    AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life - such as energy, infrastructure, chemicals and minerals - safely, efficiently and more sustainably. We’re the first software business in the world to have our sustainability targets validated by the SBTi, and...

  • Customer Success Manager

    3 months ago

    Macquarie Park, Australia DXC Technology Full time

    We have an exciting opportunity for a motivated Customer Success Manager (CSM) - CISCO to join our team! As a CSM, your objective will be to ensure long-term strategic success and delivery to our focus customers and clients by driving their adoption of solutions and services to help them achieve their business objectives and realize business value from their...

  • Customer Success Specialist

    4 weeks ago

    Wetherill Park, Australia Oceana International Full time

    **About us** Working in the wholesale to retail market, Oceana Intl. is one of the country's top suppliers of party, gift wares, costumes, candles and greeting cards. **Objectives of this role** - Own the entire relationship with assigned customer lists, including on boarding, retention, and satisfaction - Establish relationships as a trusted and strategic...

  • Customer Success Specialist

    2 weeks ago

    Wetherill Park, Australia Oceana International Full time

    About usWorking in the wholesale to retail market, Oceana Intl. is one of the country's top suppliers of party, gift wares, costumes, candles and greeting cards.Objectives of this role Own the entire relationship with assigned customer lists, including on boarding, retention, and satisfaction Establish relationships as a trusted and strategic advisor to help...

  • Customs Service Manager

    3 weeks ago

    Keilor Park, Australia I. H. Hunter Pty Ltd Full time

    Customs Service Manager - EU Specialist **Qualifications & experience** - 10+ years International Freight Forwarding Experience - Sound knowledge of EU freight requirements (import/export) - Intermediate to Advanced German language skills - written and verbal **Tasks & responsibilities** - Negotiating Freight Rates with European partners - Client account...

  • Customer Service Representative

    3 weeks ago

    Keilor Park, Australia Bryco Consulting Full time

    **Contract Type**: - Full Time - **Location**: - Keilor Park - Victoria - **Classification**: - Call Centre & Customer Service - **Salary**: - $60,000.00 - $70,000.00 Annual - **Contact Name**: - Lauren Toledo - **Contact Phone**: - 03 9088 2279 - **Date Published**: - 20-Feb-2024 - **Benefits** - Put your career on the pathway to success by working...

  • Junior Customer Success Specialist

    4 weeks ago

    Macquarie Park, Australia Wolters Kluwer Full time

    Job Summary Requires basic understanding of business, financials, products/services and the market. Manages business retention of smaller and less complex territory/account, products/services or sales process. Supports the retention of existing customers and re-engaging of lapsed customers with higher customer volume than traditional account...

  • Customer Service Representative

    4 weeks ago

    Keilor, Australia Comfort Disability and Aged Home Care Services Full time

    Comfort is an Aged Care and NDIS Provider, we are happy to announce we are now expanding into the aids equipment sector for the Aged and Disability Community. Comfort is seeking to appoint someone who can make an exceptional first impression and offers excellent sales skills, team support, customer service and superior administration. Prior knowledge of...

  • Customer Service Rep

    2 weeks ago

    Keilor Park, Victoria, Australia Zoom Recruitment Pty Ltd Full time

    About the CompanyOur client is a 100% Australian owned Freight Forwarder with a International footprint, and it's own offices Nationally.Their Tullamarine office is looking to appoint an experienced Customer Service representative to manage a diverse range of Customers with their freight, customs clearances requirements and logistics needs.Skills &...

  • Customer Service

    1 month ago

    Keilor Park, Australia Bunzl Full time

    YOUR ROLE Reporting to the Customer Service Supervisor, you will have a direct influence on the quality and satisfaction levels of our internal and external stakeholders.  Part of your day-to-day will involve allocating incoming enquiries via email and phone, supporting the sales team with timely and accurate quotes, assisting customers with...

  • Customer Success Specialist

    2 weeks ago

    Albion Park, New South Wales, Australia u&u Recruitment Partners Full time

    Who are u&u?Who are we partnering with?Our client based in Albion, specialises in the production, manufacturing, and marketing of various window covering products. Customer satisfaction is the core focus of their business.The role:Gaining a full understanding of the company's complete range of products and services to provide accurate information to...

  • Customer Service

    2 weeks ago

    Keilor Park, Australia Bunzl Full time

    **Job no**: 494451 **Work type**: Full Time **Location**: Keilor Park **Categories**: Customer Service - Full time position based in Keilor Park, VIC - Plenty of variety in a fast-paced environment - Unique opportunity working in the emergency response industry **WHY BUNZL?** As part of the Bunzl Group, **Fire Rescue Safety Australia (FRSA)**...

  • Area Sales Manager

    4 weeks ago

    Keilor Park, Australia Zoom Recruitment Pty Ltd Full time

    **About the Company** Our client, located in Keysborough, offer innovative ideas and solutions in various markets including, flexible and ridge packaging and general consumer goods as well as many more. They are currently looking for a self - managed Area Sales Manager to build new customer relationships as well maintain and retain a healthy portfolio of...